Customer Care Tier II Specialist

5 months ago

West Valley City, United States Sandata Technologies Full time

** Sandata Technologies**

** Customer Care Tier II Specialist**

Port Washington, NY 11050

Sandata Technologies is the leading supplier of software technology solutions serving home care and I/DD agencies, managed care organizations, and state payer programs throughout the United States. The Sandata solution has been implemented by 15,000 Provider Agencies, 18 State Payers, and 50 MCO Payers to ensure their compliance with changes in regulatory/compliance requirements and ongoing complexities. We make it easier for these organizations to work together and to manage their businesses while also getting paid as quickly as possible. Perfect ideal

At Sandata, we are committed to creating a real and measurable Diversity, Equity, and Inclusion initiative. We will create a work culture where we are curious, celebrate, respect, and appreciate our unique diverse stories, and how we've come to where we are. We will do everything possible so that people know that we care about them as an individual and work to build equity in our people, systems, and processes. We are continuing to grow our efforts, and we will grow further together.

This position is remote and the candidate can sit anywhere in the United States. When our new headquarters reopens on Long Island, employees within commuting distance will have the opportunity to schedule workdays in the office.

What you will do:

Provide superior customer service to internal and external customers.

Investigate, reproduce, and define issues based upon ticket information, customer input, and relevant documentation.

Track and address open and escalated issues.

Deliver effective and timely resolution to a range of customer inquiries.

Document all customer inquiries by opening a ticket, and record subsequent communications, trend data.

Provide timely follow up to both internal and external customers for issues not immediately resolved.

Contribute articles / FAQs to knowledge base.

Schedule and facilitate meetings as needed with internal and external staff.

Record meeting minutes as needed.

Apply the elements of building positive rapport and proper etiquette with different types of customer personalities.

Share best practices with team mates.

Maintain high quality standards.

Support team projects as they may occur to enhance the quality or efficiency of support.

Ensure security of personal health information (PHI) and report any violations or observations to management.

What you will bring:

Superior customer service and project management skills.

Strong analytical and problem-solving abilities.

Above average written, verbal and listening communication skills.

Ability to move quickly from project to project with attention to detail and accuracy.

Thorough and timely follow up with customers.

Effective management of open tickets.

Ability to understand complex data, such as file formats, billing formats, software and processes.

Ability to trend data and provide analytical reporting.

Proven ability to divide and conquer complex problems and then document and communicate their solutions.

Strong interpersonal skills and the ability to work independently and in a team environment.

Experience using Outlook, Word, Excel, Adobe and WebEx/Zoom and shared-screen functionality

Experience / Education:

Medicaid / Medicare Home Health care experience helpful.

Understanding of Home Health Care access, policies and procedures helpful.

Prior software support background with call center/customer service experience helpful.

3+ years project management experience helpful.

5+ years customer service experience preferably in a call center environment.

Skillful with Microsoft Office suite Word / Excel and Visio

5+ years of IT/Healthcare related experience helpful.

College degree preferred (Healthcare Administration /Public Health a plus)

Sandata employees enjoy the following benefits:

Medical, dental, and vision coverage

Flexible Spending Account for health and dependent care

Life insurance

401(k) Plan

Aflac STD, LTD, Critical Illness, Hospital, and Accident insurance

Employee Assistance Program

Tuition reimbursement

Paid vacation and holidays

Paid lunch break

Employee discounts and company perks

Onsite Gym

Casual work environment

Frequent employee events and fun social clubs

Onsite cafeteria with free coffee and tea

Sandata Technologies is an Equal Opportunity Employer M/F/Disabled/Vet

  • Tier II Technician

    5 months ago

    Jefferson City, United States Farmer Companies Full time

    Job DescriptionTier II TechnicianREPORTS TO: SYSTEMS ADMINISTRATORFarmer Holding Company is seeking a Tier II Technician to join our IT department. As a Tier II Technician, you will be responsible for providing technical support and assistance to the end user at multiple locations in field and office environments, troubleshooting, and resolving technical...

  • Tier II Technician

    5 months ago

    Jefferson City, United States Farmer Companies Full time

    Job DescriptionTier II TechnicianREPORTS TO: SYSTEMS ADMINISTRATORFarmer Holding Company is seeking a Tier II Technician to join our IT department. As a Tier II Technician, you will be responsible for providing technical support and assistance to the end user at multiple locations in field and office environments, troubleshooting, and resolving technical...

  • NOC Engineer Tier II

    3 weeks ago

    Oklahoma City, United States Genesis10 Full time

    Genesis10 is seeking a NOC Engineer Tier II for our client in the Internet Services Provider Industry. This is a Full Time/Perm opportunity located in Oklahoma City, OK. W2 Status: Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.Description The successful NOC Engineer Tier II will perform...

  • Cyber Security Analyst

    2 weeks ago

    Bossier City, Louisiana, United States General Dynamics Information Technology Full time

    Job Title: Cyber Security Analyst - SOC Tier IIGeneral Dynamics Information Technology is seeking a Cyber Security Analyst - SOC Tier II to join our team. As a member of our 24x7x365 Security Operations Center (SOC) team, you will be responsible for performing investigation and escalation of security alerts triaged by Tier I Analysts and others that enter...

  • Service Desk Technician Tier II

    2 weeks ago

    Oklahoma City, Oklahoma, United States Maximus Services, LLC Full time

    Job SummaryWe are seeking a highly skilled Service Desk Technician Tier II to join our team at Maximus Services, LLC. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for a wide range of...

  • Cyber Security Analyst

    2 weeks ago

    Bossier City, Louisiana, United States General Dynamics Information Technology Full time

    Job Title: Cyber Security Analyst - SOC Tier IIGDIT is seeking a highly skilled Cyber Security Analyst - SOC Tier II to join our team. As a member of our 24x7x365 Security Operations Center (SOC), you will be responsible for investigating and escalating security alerts triaged by Tier I Analysts and others that enter the SOC from network and security...

  • Sanitation Specialist

    3 days ago

    Simi Valley, California, United States Fermented Sciences II Full time

    Fermented Beverage Production Sanitation SpecialistFermented Sciences II is seeking a skilled Sanitation Specialist to join our team at our Ventura, CA facility. As a key member of our production team, you will be responsible for maintaining a clean and safe environment for our fermented beverages.Key Responsibilities:Clean and sanitize equipment, tanks, and...

  • Cyber Security Analyst

    1 week ago

    Bossier City, Louisiana, United States General Dynamics Information Technology Full time

    Job DescriptionGeneral Dynamics Information Technology (GDIT) is seeking a Cyber Security Analyst - SOC Tier II to join our team. As a member of our 24x7x365 Security Operations Center (SOC), you will be responsible for investigating and escalating security alerts triaged by Tier I Analysts and others that enter the SOC from network and security...

  • Imaging Specialist II

    2 weeks ago

    Castro Valley, California, United States University HealthCare Alliance Full time

    Job Title: Imaging Specialist IIJoin our team of dedicated healthcare professionals at University HealthCare Alliance as an Imaging Specialist II. In this role, you will play a critical part in delivering exceptional patient care and contributing to the success of our diagnostic imaging department.Job Summary:We are seeking a highly skilled and experienced...

  • Traveling Ultrasound Specialist

    2 months ago

    West Branch, Michigan, United States Infojini Healthcare II Full time

    Company OverviewInfojini Healthcare II is a prominent healthcare staffing agency dedicated to providing top-tier professionals to various medical facilities.Position OverviewWe are currently seeking a skilled Ultrasound Technologist for a travel position in a dynamic healthcare environment.Job DetailsSpecialty: Ultrasound TechnologistDiscipline: Allied...

  • Service Technician, Tier II

    4 weeks ago

    Garden City, Kansas, United States Bruckner Truck Sales, Inc Full time

    Job DescriptionJob SummaryThe Service Technician, Tier II, will be responsible for performing complex repairs and maintenance on heavy-duty trucks and equipment. This role requires a high level of technical expertise and attention to detail.Key ResponsibilitiesPerform repairs and maintenance on heavy-duty trucks and equipmentDiagnose and troubleshoot complex...

  • Customer Care Specialist

    1 month ago

    Paradise Valley, United States Shamrock Foods Full time

    As a Customer Operations Specialist II, you will be a member of a team that provides Best in Class customer service in the Food Service industry. You will actively engage with our customers to ensure their needs are met and that their experience exceeds expectations. You will be a problem resolution expert that will partner with other cross-functional...

  • Imaging Specialist II

    1 month ago

    Castro Valley, California, United States University HealthCare Alliance Full time

    Job Title: Imaging Specialist IIWe are seeking a highly skilled Imaging Specialist II to join our team at University HealthCare Alliance. As an Imaging Specialist II, you will play a critical role in assisting physicians in the diagnosis of disease and injuries by performing diagnostic imaging procedures.Key Responsibilities:Perform diagnostic imaging...

  • Customer Service Advocate II

    7 days ago

    West Columbia, South Carolina, United States BlueCross BlueShield of South Carolina Full time

    Job SummaryWe are seeking a skilled Customer Service Advocate II - Claims Specialist to join our team at BlueCross BlueShield of South Carolina. As a key member of our customer service team, you will be responsible for responding to customer inquiries, researching and resolving claims, and providing exceptional service to our members.Key...

  • Client Specialist II

    1 month ago

    West Palm Beach, Florida, United States Amerant Bank Full time

    Job Title: Client Specialist IIAmerant Bank is seeking a highly skilled Client Specialist II to join our team. As a Client Specialist II, you will play a critical role in assisting Relationship Managers and Portfolio Officers with the administrative functions and responsibilities of developing and maintaining a portfolio of commercial loans and accounts.Key...

  • Logistics Specialist II

    7 days ago

    West Columbia, South Carolina, United States Transforce Full time

    Job Title: Logistics Specialist II Job Summary: We are seeking a skilled Logistics Specialist II to join our team at Transforce. As a Logistics Specialist II, you will be responsible for delivering building materials to customers' places of business or job sites within a 200-mile radius of our home branch. You will operate a commercial vehicle in...

  • Full-Time Tier 1 Customer Service Support Specialists

    1 month ago

    West Columbia, United States TDB Communications, Inc. Full time

    TDB Communications is seeking Full-Time Tier 1 Customer Service Support Specialists (CSRI) to join our experienced and professional team onsite in Columbia, SC. The Customer Service Support Specialist will assist and engage with Veterans, their beneficiaries, caregivers, survivors, and advocates to recover the damage done from a prior poor customer...

  • Customer Service Advocate II

    3 days ago

    West Columbia, South Carolina, United States BlueCross BlueShield of South Carolina Full time

    Job SummaryWe are seeking a skilled Customer Service Advocate II - Claims Specialist to join our team at BlueCross BlueShield of South Carolina. As a key member of our customer service team, you will be responsible for responding to customer inquiries, researching and resolving complex claims issues, and providing exceptional service to our members.Key...

  • Logistics Specialist II

    1 week ago

    West Columbia, South Carolina, United States SRS Distribution Inc. Full time

    Job Summary:We are seeking a skilled Logistics Specialist II to join our team at SRS Distribution Inc. in West Columbia, SC. As a Logistics Specialist II, you will be responsible for delivering building materials to customers' places of business or job sites within a 200-mile radius of our branch.Key Responsibilities:Safely operate a commercial vehicle in...

  • Customer Service Specialist

    5 months ago

    West Valley City, United States Brightree Full time

    Customer Service Specialist - Resupply page is loaded **Customer Service Specialist - Resupply** **Customer Service Specialist - Resupply** locationsSalt Lake City, UT, United States time typeFull time posted onPosted 7 Days Ago job requisition idJR_011806 You could say Brightree by ResMed is a technology company. And thats true. But Brightree is, at its...