Patient Representative

1 month ago

Matthews, United States Carolina Neurosurgery and Spine Associates Full time

We are searching for compassionate and energetic individuals to join our team We are seeking a Full-Time Patient Representative in our Matthews office. Come play a part in changing the lives of patients every day and work for an organization that has consistently been named one of the area's Top Workplaces.

The ideal candidate has at least 1 year of customer service experience; medical office customer service is highly favored. Must have the ability to multi-task in a fast paced environment while insuring excellent patient care. Must be able to work as part of a cohesive team, maintain accuracy and be dependable.

  • Checks in patients, collects payments, verifies and/or updates insurance. Obtains proper insurance documentation and demographic information.
  • Processes new patient paperwork and/or updated paperwork.
  • Follows established procedures to prepare for upcoming appointments.
  • Explains insurance authorization to patients as necessary.
  • Schedules follow up appointments as requested by physician
  • Counts Petty cash and documents on log.
  • Complies with all our processes and HIPAA regulations.
  • Applies our values in decision-making and interactions with all individuals.
  • Promotes a positive work environment through effective teamwork.
  • Other duties as assigned by changing needs, patient flow, or physician request.
This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of this position. CNSA retains the discretion to add to or change the job responsibilities of any position at any time with or without notice.

Hours:

Monday - Friday: 8:00 am-5:00 pm

Company Culture Expectations:
  • Reflects CNSA Core Values in all job responsibilities and interactions
    • Compassion: Treats others with compassion and empathy
    • Teamwork: Collaborates with all team members
    • Communication: Communicates effectively and with positivity
    • Integrity: Acts with integrity and accountability
    • Innovation: Remains open-minded to new ideas and continual improvement
    • Community: Treats every patient and team member as a part of the CNSA community
  • Participates in department or system wide improvement plans
  • Performs high quality work that is neat, accurate, complete, and on time
  • Offers assistance to all patients by promptly responding to requests and needs
  • Asks questions to gain full understanding of assignments
  • Adapts to changing assignments and responsibilities


Apply Today

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