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Customer Service Advocate

2 months ago


Pensacola, United States D.R. Horton Full time

*D.R. Horton, Inc., the largest homebuilder in the U.S.,*was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website atwww.drhorton.comfor more information.

*D.R. Horton, Inc.*is currently looking for an*_Customer Service Advocate_*. The right candidate will work with homeowners to ensure that all walk items are completed by superintendent in a timely manner. Responsible for completion of first 30-day warranty issues. Maintains constant open line of communication with homeowner throughout first 30 days to ensure customer satisfaction.

*Essential Duties and Responsibilities*include the following. Other duties may be assigned.

* Contacts homeowner 3-5 days after closing

* Performs 14-day walk list follow up meeting, reviewing final walk sheet items and evaluates any new warranty related issues

* Completes necessary documentation from 14-day meeting and submits documents to Customer Care department

* Evaluate and complete any warranty issues that are sent in by homeowner during the first 30-day period and ensure all items are completed in a timely manner

* Ensures customer satisfaction and completion of homeowner 30-day survey

* Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

* Work with construction team and vendors to ensure timely completion of all remaining walkthrough items and warranty items within first 30 days

* Processes payments and back charge documentation and invoices

* Ability to work overtime

* Ability to travel overnight

*Education and/or Experience*

* High School Diploma or general education degree (GED)

* Three or more years related experience, including carpentry work, drywall, texture repair and painting

* Prior customer service experience

* Must have a vehicle capable of carrying supplies, valid drivers license and be willing to drive among designated communities in daytime and nighttime

* Ability to work independently and be productive without supervision

* Ability to utilize DRH Customer Care applications on a smart phone, tablet, or laptop

* Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH Customer Care applications

* Proficiency with MS Office and email

* Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance, color vision and peripheral vision

* Regular exposure to outside weather conditions, moving mechanical parts, high precarious places and risk of electrical shock

*Preferred Qualifications*

* Experience with minor electrical, plumbing and HVAC repair work a plus

Come join a winning team with a Fortune 500 company We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

* Medical, Vision and Dental

* 401(K)

* Employee Stock Purchase Plan

* Flex Spending Accounts

* Life Insurance

* Vacation, Sick, Personal Time and Company Holidays

*/Build YOUR future with D.R. Horton, Americas Builder. #WeBuildPeople2/*

Followus on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings

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**Job:** **Warranty*

**Organization:** **Home Builder*

**Title:** *Customer Service Advocate - Crestview*

**Location:** *Florida-Pensacola*

**Requisition ID:** *2403995*