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Technical Support Engineer

2 months ago

Hillsboro, United States The PJF Group Full time

Are you seeking an opportunity to work with Semiconductor manufacturing equipment? You will provide customer support for onsite installations, repairs and maintenance of semiconductor equipment primarily in Hillsboro Oregon. You will receive training in Austin, Texas or Hillsboro, Oregon for a period of 1-3 months.

This position requires full-time presence at your assigned office(s)/worksite(s)/territory.

Skills: Linux operating system, Electronic Testing Tools, Semiconductor Manufacturing Equipment, Customer Support

Responsibilities:

Check and maintain equipment within factory standard specifications of system equipment. Instruct customers in the operation and maintenance of the system equipment. Serve as company liaison with customer on matters for assigned projects (i.e. installations and major component replacements). Perform complex repair maintenance or unit replacement according to factory procedures independently and with others. Provide technical support to customers and respond to questions regarding operation procedures, equipment malfunctions, and other technical issues to minimize equipment down time and ensure positive customer relations. Identify and report equipment error and status updates related to equipment performance issues to aid in troubleshooting or maintenance. Maintain accurate documentation of activity and provide periodic reports. Conduct training for customer personnel ensuring proficiency of service and operations. Work with other technicians in the field to troubleshoot and service equipment. Job Requirements

Qualifications:

Requires a Bachelor's Degree in electrical or mechanical engineering or equivalent experience (i.e. technical training, military training or technical school) plus 1-2 years of related experience Knowledge of Linux operating system is required for operating and troubleshooting the system Minimum 3 years of experience in a related field (i.e. semiconductor manufacturing equipment) Hands on mechanical skills required Hands on experience with electronic testing tools required Able to work on equipment alone and work with other engineers as a team player under challenging situations Additional experience or knowledge in optical, lasers, software, robotics, precision mechanical skill or chemical are plus Excellent trouble shooting skills, verbal and written communication skills Customer support experience is a plus Must be able to travel and work flexible schedules Must feel comfortable working in a cleanroom environment most of the day (wearing full clean room suit, facemask, gloves, safety glasses) May require domestic and international travel (valid driver's license and acceptable driving record necessary). Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies.

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