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Social Services Supervisor- Inpatient

1 month ago

Mequon, United States Rogers Behavioral Health Full time

The Social Services Supervisor provides leadership to members of the social service department with oversight responsibilities in collaboration with the Manager/Director. This position works with respective program managers and directors to assist with overseeing group programming, activities, and other related services to meet patient therapeutic, physical, emotional, and spiritual needs. The position also performs duties related to developing and conducting individual and group programming for patients.

Coordinates, evaluates, and supervises group facilitators. Has knowledge, skills, and abilities in a wide variety of expressive media. The Social Services Supervisor has a thorough working knowledge of protocol materials, group treatment, and understanding of applying content within a psychiatric setting. These include, but are not limited to, Cognitive Behavioral Therapy, Dialectical Behavioral Therapy, and group-based treatment.

Job Duties & Responsibilities:

Supervisory duties to include:

  • Oversight of all Therapeutic Specialist (TS) staff and maintaining staffing levels to grid.
  • Ensure all shifts are staffed and can accommodate capacity of program and accurate documentation occurs through the payroll process including but not limited to approving timecards.
  • Participate in recruitment activities including but not limited to posting positions, hiring, and onboarding new staff.
  • Complete introductory, mid-point, and annual performance appraisals.
  • Ensure patients are attending groups and if absent, make sure documentation has been entered into EMR.
  • Coordinate or provide TS training, including but not limited to assignment of new employee with onboarding plans, ensure accurate completion of Job Specific Checklist (JSC), secure coverage and attendance at didactic training/shadowing, on-the-job coaching, and participation in the disciplinary process with supervisor.
  • Participate in fidelity monitoring to ensure quality to group delivery meets system expectations, offering feedback, and coaching staff to encourage growth in areas of opportunity.
  • Auditing charts to ensure therapeutic documentation meets standard requirements.
  • Other duties as assigned.

Effectively hire and train employees according to accurate and current job descriptions

  • Develop and maintain job descriptions.
  • Develop department training program that incorporates job descriptions with policies and procedures.
  • Incorporates job description criteria in the employee performance evaluation tool.
  • Monitor staff performance and manage personnel by example and by participant in workload completion when necessary.
  • Interactive with employees in a sensitive, positive manner.
  • Understand and use the Human Resources policies and procedures manual.
  • Process timesheets in a timely and accurate manner.
  • Involve Human Resources in any potentially difficult employee performance-related situation and initiate disciplinary process, as needed.
  • Communicate with employees promptly when incidents arise that may be a detriment to their performance or to Rogers in general.
  • Assist employees in professional growth.
  • Develop a working schedule that provides consistent in coverage and potential for future recruitment.
  • Develop performance standards by which employees can be measured.
  • Develop measurements for competence with each are of responsibility.
  • Establish monthly department meetings to provide timely communication and problem resolution.
  • Perform employee evaluations in a timely manner.

Assist in the recruitment process

  • Recruit, hire, and train employees according to accurate and current job descriptions.
  • Complete the necessary recruitment and hiring documents in a timely and accurate manner.
  • Assist the Human Resources department in the development t of an effective advertisement.
  • Develop screening criteria for analysis of applicants qualifications, professional aptitude, and overall quality contribution to Rogers.
  • Incorporate job description criteria in the employee performance evaluation tool.

Promote a team atmosphere by treating individuals with respect and honesty and by using direct

communication and active listening skills

  • Be open to change and actively support change.
  • Be open to others ideas and points of view.
  • Evaluate employees objectively and provide employees with periodic feedback.

Promote department goals as well as the mission of Rogers

  • Communicate goals to fellow staff members.
  • Maintain department policies and procedures.
  • Include requirements and guidelines from external agencies (i.e., Joint Commission, State of Wisconsin).
  • Maintain and/or communicate to appropriate party function backlog at a set time.
  • Educate new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed.
  • Demonstrate acceptance and training of student interns in the department, as directed.

Programming

  • Remain available for immediate problem-solving, such as sudden changes in programming for the day, or need for changes in staffing levels.
  • Facilitate protocol groups, as needed.
  • Evaluate, plan, and coordinate programming to meet patients needs.
  • Maintain the supplies of the Therapeutic Specialist department.
  • Be flexible with work assignments, including schedule changes and program additions.
  • Be able to complete job responsibilities with minimal supervision, and complete the activities assigned by the manager/director.
  • Have a good working knowledge of protocol programming materials.
  • Demonstrate a willingness to perform any/all duties within the capacity of ones job and/or professional credentials.

Documentation/Treatment

  • Complete a treatment plan and evaluation according to all applicable policies.
  • Complete therapeutic documentation according to all applicable policies.
  • Demonstrate knowledge and skills necessary to collect and review information regarding the patients status in order to identify age-specific needs. Provide interventions that are appropriate to the developmental age of the patient/resident population served.
  • Participate as a team member in contributing to the development of a treatment plan assessing patient needs; review information regarding the patients status in order to identify age-specific needs; and provide interventions that are appropriate to the age of the patient/resident population served.

Additional Job Description:

Education/Training Requirements:

  • Bachelors degree in human services related field required. Masters degree in related field preferred.
  • Credential to provide care to Substance Use Disorders (SUD) preferred. Or must obtain SAC-IT within 3 months of hire and maintain based on current state licensure requirements.
  • A minimum of two (2) years experience in supervisory/management role is strongly preferred.
  • Excellent communication skills, customer focus, proficiency, leadership ability, and professional integrity.
  • Self-starter attitude; comfortable with working independently.
  • Electronic medical record software experience, with Cerner.
  • Strong proficiency in Adobe, Adobe Creative Suite, and Microsoft Office Products.
  • Ability to work quickly and effectively in a fast-paced detail-oriented environment while adhering to deadlines.
  • American Heart Association Healthcare Provider CPR certification or American Red Cross Professional Rescue is required within thirty (30) days of date-of-hire. Annual re-certification is required.
  • Formal training in management of the aggressive patient within sixty (60) days of date-of-hire. Annual re-certification is required.
  • Clinical experience in mental health or chemical dependency services is required.
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