Representative, Customer Experience Wholesale EDI

1 month ago

Irvine, United States ASICS Full time

At ASICS, our Sound Mind, Sound Body™ philosophy is more than a tagline, it's our way of life. Over 75 years ago our founder, Kihachiro Onitsuka, saw that sport and movement had the power to lift spirits, project positivity, and propel people and whole communities forward.

ASICS provides a diverse and inclusive culture that enables learning, growth, and opportunity at all levels. Our robust employee benefits allow for real work-life balance and a strong sense of community. We empower our employees to pursue their career goals. If this sounds like you, then we want you on our team.

POSITION PURPOSE / SUMMARY STATEMENT (defines the major functions/purpose of the position):

The EDI Customer Experience Representative is responsible for establishing and maintaining relationships with our Sales Representatives and EDI/ High volume wholesale accounts on behalf of the company by taking responsibility for each customer contact. They are responsible for various aspects of sales order management, process, monitoring, and maintenance. They are also responsible for proactively following up with the Sales Representative or Accounts as needed and working in collaboration with other departments to ensure a smooth order process; end to end. They will work cross-functionally with other departments like Credit, Logistics, and Planning.

SUPERVISORY RESPONSIBILITIES (include titles of positions directly reporting to this position):

  • This position does not have supervisory responsibilities.
ORGANIZATIONAL RELATIONSHIPS:
  • Interacts with all levels throughout organization including employees and outside vendors.
DUTIES AND RESPONSIBILITIES:
  • Manages order process for various EDI and non-EDI accounts of high volume. Responsible for creating sales orders processing and monitoring EDI documents from end-to-end process. Utilizing reports (i.e., allocation report, incompletion report) for daily management of orders to ensure favorable fill rates for profitability.
  • Provide excellent service, supporting and collaborating both accounts and internal customers/ departments by, but not limited to, updating order cancellation dates, removing sales holds, creating needed system document types and processing manual changes to orders.
  • Provide excellent service, supporting and collaborating both accounts and internal customers/ departments by, but not limited to, updating order cancellation dates, removing sales holds, creating needed system document types and processing manual changes to orders.
  • Weekly account orderbook evaluation, for monthly shipping and invoicing review.
  • Research and resolve chargeacks under vendor compliance guidelines.
KNOWLEDGE, SKILLS & ABILITIES:
  • Strong written and verbal communication skills
  • Ability to multi-task and prioritize to meet deadlines and department results.
  • Skilled at providing excellent customer service through assessing their needs and providing a solution.
  • Able to identify complex problems and finding solutions to address them.
  • Able to prioritize competing tasks and completing in a timely manner.
  • Knowledge of sporting goods industry
  • Able to give full attention to customers without interrupting.
  • Knowledge of account/vendor compliance
CORE COMPETENCIES:
  • Customer Focus
  • Innovation & Creativity
  • Collaboration & Mutual Respect
  • Leadership
  • Results Driven
MINIMUM QUALIFICATIONS

EDUCATION/EXPERIENCE:
  • 3 years of customer service experience in consumer or sporting industry required.
  • 2 years in account management preferred.
  • EDI experience a plus, and SAP experience preferred.
  • Experience in organizational skills preferred.
  • Associates degree or equivalent combination of education, experience, and training.
  • Computer skills: Microsoft Suite (Outlook, Teams, Word, Excel, PowerPoint)
  • Microsoft Office 365 applications a plus
PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.
  • Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or other customers.
  • Manual dexterity required.
  • Office work, some lifting, considerable walking.
WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.
  • The office is clean, orderly, properly lighted, and ventilated. Noise levels are considered low to moderate.


ASICS America Corporation reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign, or transfer job position or assign additional job responsibilities within your general skill set or capabilities. ASICS America Corporation is an equal opportunity employer.

#LI-Hybrid #LI-Corporate

PAY RANGE: $$22.50 - $25.25 per hour

PAY TRANSPARENCY:

To encourage pay transparency, promote pay equity, and proactively address regulations, ASICS America Corporation will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. A posted pay range applies to the current job posting. Pay offers may be based on key factors such as education and related experience.

ASICS CCPA Pre-Collection Notice for Job Applications: We collect personal information (PI) from you in connection with your application for employment with ASICS America Corporation, including the following categories of PI: identifiers, personal records, professional or employment information, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at hrccpa@asics.com.

The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job. ASICS America Corporation reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. ASICS America Corporation is an Equal Opportunity Employer.

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