Manufacturing Customer Service

1 week ago


Casa Grande, United States RemX Full time

Our client in the Casa Grande area is seeking a Manufacturing Customer Service Representative to join their team. Great hours.

What the Role Entails:

  • Answer questions for customers and outside sales staff on the status of in-house and shipped orders, product information, invoicing discrepancies, availability, lead times, prices, freight costs.
  • Prepare Returned Goods Authorizations and Credit Requests.
  • Provide customer support through knowledge of our products and their applications.
  • Respond to inbound sales calls.
  • Maintain effective communication flow among customers (both internal and external to the company), management, and outside sales representatives.
  • Accurate data entry of all purchase orders ensuring that all material and freight costs match exactly to customer's purchase order, generate and check order acknowledgements, email to customer.
  • Prepare and follow up on quotations to customers.
  • Follow-up on orders which require special handling, fabrication, or purchased parts by communicating/discussing with the appropriate/relevant parties' i.e. the Customer, ISR, ASM, OM.


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