Customer Service Specialist
3 weeks ago
Position Overview: The primary responsibility of the Customer Care Representative is to maintain the customer relationship. This role is responsible for direct service of customers, to include taking and entering orders accurately and quickly, suggesting new products, technical information, managing customer concerns, and supporting the sales team. Responsibilities Would Include: Promote customer loyalty. Answer and respond to telephone calls, e-mails, and personal requests for commercial support promptly. Analyze individual situations and take the appropriate action to ensure that customer needs are met.If the CCR needs help with the response or must solicit the assistance of another CERATIZIT group employee, that CCR must retain, ownership of the opportunity and get back to the customer in a timely manner. Receive and process sales orders in a prompt and accurate manner, checking stock availability, following up on open customer orders, requests for literature, trunk stock and providing delivery and lead times. Manage customer complaints and all other relevant customer sales requests and information, including updating and maintaining records for individual accounts. Respond to customer inquiries regarding standard product selections and customer orders including discussing potential issues with product managers. CCR's are responsible for the knowledge available within the CERATIZIT Competency Brands Catalogues. Actively seek and suggest ways of improving the work process be flexible to new changes and/or directions in handling the business process and job training. Responsible to enter requests for quote's (RFQ's) along with proper follow up to promote timely responses back to our customers and sales engineers. Build relationships with customer base to maximize existing product sales and uncover potential add on product needs to grow customer product portfolio. Responsible to process returns / warranties within the established QM process in SAP. Maintains positive, open communications with all CERATIZIT Group internal departments. Other duties as assigned. Preferred Education and Experience: High School Diploma, BA or BS degree in Business or a related field preferred Minimum 2 years prior experience in Customer Service or answering heavy volume phones. Clear and concise English verbal and written communication skills.Excellent listening skills.Most communication with customers is by phone, calls must be clear and easily understood. Must be positive with a high energy level, self-motivated with a willingness to learn. Competent computer skills.Ability to use: Windows based software, (Excel, Word, PowerPoint, Access), CRM, Internet, our ERP system, and email communications.Exposure to SAP not required but would be helpful. Must possess strong decision-making and troubleshooting skills. Excellent with people and presentation skills Ability to set goals and achieve scheduled deadlines.
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Customer Service Specialist
3 weeks ago
Towanda, United States JELD-WEN Full timeCustomer Service Specialist Date: May 21, 2024 Location: Towanda, PA, US, 18848 Company: Jeld-Wen Inc. JELD-WEN is currently seeking a Customer Service Specialist to join our growing team. The Opportunity The Customer Service Specialist must be able to multitask between several different duties. What You Will Do ...
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Guest Care Sales Specialist
2 weeks ago
Towanda, United States Tire Choice Auto Service Centers Full timeJob DescriptionPosition Summary:You are responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge. You must be comfortable answering the...
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Customer Service Representative
5 days ago
Towanda, Kansas, United States Advanced Call Center Technologies Full timeWednesday, August 9, 2023 Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed together In this role you will be the voice of the company, through positive...
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Overnight Team Member- Customer Service
5 days ago
Towanda, Kansas, United States Circle K Stores, Inc. Full timeJob Title: Customer Service Representative Company: Store located at 5845 Line Avenue, Shreveport, Louisiana 71106 Flexible shift/days availability for customer service representative role. We are looking for individuals who are ready to take on the challenge of providing excellent customer service. Join our team and be part of a dynamic environment...
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Shipping Specialist
5 days ago
Towanda, Kansas, United States PrideStaff Full timePrideStaff [Warehouse Associate / Freight Handler] As a Shipping Specialist at PrideStaff, you'll: Pick and pack orders from Sales Orders on QuickBooks; Ship packages via online platforms (UPS, FedEx, USPS); Ship pallets of product LTL via online platforms (YRC, FedEx, etc); Invoice customers on QuickBooks and then send invoices to customers via email;...
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Full time Manager Customer Service
5 days ago
Towanda, Kansas, United States CHRISTUS Health Full timeThe Manager Pharmacy Services will manage the day-to-day activities within the department to include daily fulfillment operations, clinical operations, regulatory compliance, business literacy and committee involvement.The Pharmacy Manager will manage pharmacy distributive services, facilitate drug utilization initiatives, integrate clinical pharmacy...
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Towanda, Kansas, United States Fort Sill National Bank Full timeFSNB is currently hiring full time Call Center Customer Service Representatives to join our team at our new Call Center in Shreveport, LA. We are a full-service bank which has been family owned and operated for over 75 years. Visit our website at to learn about our products, services and history spanning more than seven decades. Manage inbound and outbound...
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Contract Specialist
5 days ago
Towanda, Kansas, United States Morris & Dickson Co., LLC Full timeJob Description Job Description Morris & Dickson is a leading pharmaceutical distribution company providing services to healthcare systems and retail pharmacies across 27 states and ranking as one of the top four pharmaceutical wholesalers in the nation. Founded in 1841, Morris & Dickson settled in Shreveport, Louisiana, where it is still headquartered...
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Program Specialist
3 weeks ago
Towanda, United States Service Access & Management, Inc Full timeJob DescriptionJob DescriptionJob DescriptionJoin our Children and Youth Services Team!Our Children and Youth Services' vision is the creation of better futures for children, families, and communities through the infusion of SAM Values. We recognize that families come in all shapes and sizes, all families have strengths, and families are the best place...
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Program Specialist
3 weeks ago
Towanda, United States Service Access & Management, Inc Full timeJob DescriptionJob DescriptionJob DescriptionJoin our Children and Youth Services Team!Our Children and Youth Services' vision is the creation of better futures for children, families, and communities through the infusion of SAM Values. We recognize that families come in all shapes and sizes, all families have strengths, and families are the best place...
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Quality Specialist
3 weeks ago
Towanda, Kansas, United States Dupont Full timeAt DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. If you would like to be a part of a premier multi-industrial company that is...
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Quality Specialist
4 weeks ago
Towanda, Kansas, United States Dupont Full timeAt DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. If you would like to be a part of a premier multi-industrial company that is...
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Towanda, United States Guthrie Full timePosition Summary: Fulfills all requirements of Insurance Specialist I, as well as serving as a group leader by participating in staffing and employment issues. Serves as a resource specialist within the department. Trains Insurance Billing Specialists I and related support staff. Works closely with Director, Manager, Supervisor and Application Analyst on...
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Quality Specialist
1 month ago
Towanda, Kansas, United States Dupont Full timeEn DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores de todo el mundo. Si deseas ser parte de una empresa multindustrial líder...
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Quality Specialist
3 weeks ago
Towanda, Kansas, United States Dupont Full timeEn DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores de todo el mundo. Si deseas ser parte de una empresa multindustrial líder...
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Provider Specialist
5 days ago
Towanda, Kansas, United States Willis-Knighton Health System Full timeUnder the supervision of the Senior Manager, IT Business Operations, and according to specified procedures, the Provider Specialist is responsible for coordinating and providing training and support to providers on the electronic medical record and periphery applications attached to it. This role involves creating and implementing service strategies,...
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Crisis Intervention Specialist
2 months ago
Towanda, United States CONCERN Full timeJob DescriptionJob DescriptionAre you looking to encourage growth and promote positive, healthy lives? CONCERN is a non-profit human services organization dedicated to providing child welfare, juvenile justice, and behavioral health services to children and their families. Since 1978, CONCERN has brought hope, offered opportunity, and inspired change in the...
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Crisis Intervention Specialist
2 months ago
Towanda, United States CONCERN Full timeJob DescriptionJob DescriptionAre you looking to encourage growth and promote positive, healthy lives? CONCERN is a non-profit human services organization dedicated to providing child welfare, juvenile justice, and behavioral health services to children and their families. Since 1978, CONCERN has brought hope, offered opportunity, and inspired change in the...
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Towanda, Pennsylvania, United States Commonwealth of Pennsylvania Full timeJoin Our Team as a Drug & Alcohol Prevention SpecialistWe are currently seeking a dedicated individual to join our team as a Drug & Alcohol Prevention Specialist in the Bradford/Sullivan Counties area.Responsibilities:Conduct prevention activities in schools and communities by providing education and training on drug and alcohol issues.Participate in...
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Customer Experience Asst Team Leader
5 days ago
Towanda, Kansas, United States Brookshires Grocery Company. Full time**Customer Experience Asst Team Leader** **Location:** Shreveport, LA ****Job Summary**** Supports front-end operations while providing leadership of department personnel. Proactively addresses customer issues and complaints. Models desired behaviors of front-end partners, ensures front of store remains clean and presentable, and promotes customer service. ...
