Connection Specialist

5 months ago


Phoenix, United States CommonSpirit Full time
Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Responsibilities

While this position provides services to the patients of CommonSpirit Health across the United States, this position must work on-site at our Phoenix AZ Virtual Hospital located at 3033 N. 3rd Avenue.

Connection Specialist

Working as a Connection Specialist is a rewarding career that allows you to help people in need across the United States in a 24/7 virtual call center environment. Part of our highly specialized team of phone and communications operators at CommonSpirit Health's Virtual Hospital in Phoenix, AZ, this position will serve as the initial point of contact between our patients, family members and others and our healthcare professionals at 140+ hospitals across 21 states. They will practice active listening skills and ask questions to get to the critical details needed to accurately and efficiently direct the call. Connection Specialists are naturally compassionate individuals who are comfortable talking to people who might be emotional, pankicked or stressed. While working under stress, the right person will be eager to work directly with our callers in a calm and efficient manner to respond to situations ensuring the best possible outcome for the caller. Is that person you?

What you'll do:

Using a Private Branch Exchange (PBX) operator function, you will use exceptional communication and judgment skills to make decisions quickly when answering inbound phone calls. You will need to recognize the difference between emergency and non-emergency calls and quickly evaluate the situation and decide on the appropriate course of action. You will practice active listening to connect the dots and know which questions to ask callers to get the critical details needed to accurately and efficiently direct the call. Call responses could include, call routing, code calling, overhead announcements and sending notifications to essential patient care team members across the country. You will also provide after hours remote patient care coverage for patients being monitored while healing at home; serving as their lifeline for questions and an escalation trigger for immediate patient care.

While you're busy caring for our patients, we'll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, performance bonus eligibility and more

Why should you choose us:

What sets us apart from other healthcare organizations? How much time do you have? In short, it all starts with our current employees. They believe in living our mission to provide compassion to everyone. We, in turn, believe that growing and supporting our people allows us to deliver a higher degree of quality care to our patients. Whether in-person or virtually, CommonSpirit Health advocates for all who live in the communities we serve, especially the most vulnerable. Choose an organization who will champion your talents and nurture your career. Choose CommonSpirit Health

#LI-CSH

Qualifications

Required:

1-year related experience (customer service environment)

Preferred:

previous Healthcare experience

While you're busy impacting the healthcare industry, we'll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility and more

#VCC
  • Connection Specialist

    5 months ago


    Phoenix, United States CommonSpirit Health Full time

    Overview: CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our...


  • Phoenix, Arizona, United States Jewish Family & Children's Service Full time

    Family Connections ProgramJewish Family & Children's Service (JFCS) is committed to providing high-quality support to families in need. As a Family Connections Specialist, you will play a vital role in helping us achieve this goal.Job SummaryWe are seeking a skilled and compassionate Family Connections Specialist to join our team. In this role, you will work...


  • Phoenix, Arizona, United States Southwest Human Development Inc Full time

    Job OverviewSouthwest Human Development is a leading nonprofit organization dedicated to early childhood development. Our mission is to provide a positive future for every child by supporting young children and their caregivers during the critical first five years of life.We are seeking a highly skilled and compassionate Family Connections Specialist to join...


  • Phoenix, Arizona, United States Connection Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Client Experience Specialist to join our team at Connection. In this role, you will be responsible for handling administrative tasks associated with complex velocity client orders and client standards.Key Responsibilities:Respond to client requests and place orders within company procedural...


  • Phoenix, Arizona, United States CommonSpirit Health Full time

    Job SummaryAs a Healthcare Connection Specialist at CommonSpirit Health, you will be the initial point of contact between our patients, family members, and healthcare professionals. You will use exceptional communication and judgment skills to make decisions quickly when answering inbound phone calls, recognizing the difference between emergency and...


  • Phoenix, Arizona, United States Jewish Family & Children's Service Full time

    Job SummaryJewish Family & Children's Service is seeking a highly skilled Family Connections Consultant to join our team. As a Family Connections Consultant, you will play a vital role in providing therapeutic support to families in need, helping them to build strong, healthy relationships and improve their overall wellbeing.Key Responsibilities:Provide...


  • Phoenix, United States Connection Full time

    Overview: What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support...


  • Phoenix, Arizona, United States Jewish Family & Children's Service of Arizona Full time

    Family Connections ConsultantJewish Family and Children's Service of Arizona is committed to fostering a culture of inclusion and diversity, where every individual feels valued and respected. As a Family Connections Consultant, you will play a vital role in supporting families in need, promoting positive parenting skills, and empowering them to overcome...


  • Phoenix, Arizona, United States Clear Connection Full time

    Job OverviewClear Connection is a leading technology service company that values superior customer service, innovation, and compassion. We are seeking a skilled Cable Installation Specialist to join our team.This is a field service technician role that requires travel within the Phoenix Metro area. Our team is a partner with Cox Communications, and we are...


  • Phoenix, Arizona, United States Southwest Human Development Inc Full time

    Job Title: Family Connections ConsultantSouthwest Human Development Inc is seeking a dedicated and compassionate Family Connections Consultant to join our team. As a Family Connections Consultant, you will play a vital role in providing guidance, coaching, and support to vulnerable families and children in their homes and communities throughout Maricopa...


  • Phoenix, Arizona, United States Southwest Human Development Inc Full time

    Job SummarySouthwest Human Development is seeking a dedicated Family Connections Consultant to provide guidance, coaching, and support to vulnerable families and children in their homes and communities throughout Maricopa County.The Family Connections program aims to assist parents with providing for their children's basic needs, preventing maltreatment,...


  • Phoenix, Arizona, United States Southwest Human Development Inc Full time

    {"h1": "Family Connections Consultant", "p": "At Southwest Human Development, we are dedicated to improving the lives of children and families through our services. As a Family Connections Consultant, you will play a critical role in supporting vulnerable families and children in their homes and communities throughout Maricopa county. Your responsibilities...


  • Phoenix, Arizona, United States Southwest Human Development Inc Full time

    Job OverviewSouthwest Human Development is a leading nonprofit organization dedicated to early childhood development. Our mission is to provide support and resources to families and children in need.We are seeking a highly skilled and compassionate Family Connections Consultant to join our team. As a Family Connections Consultant, you will work with...


  • Phoenix, Arizona, United States Southwest Human Development Inc Full time

    Job DescriptionA positive future for every childSouthwest Human Development is Arizona's largest nonprofit dedicated to early childhood development. The first five years of life are the most critical in a child's development. At Southwest Human Development, our services improve lives and help families by supporting young children and their caregivers during...


  • Phoenix, United States Jewish Family & Children's Service of Arizona Full time

    Overview Jewish Family and Children’s Service (JFCS) values each and every talented applicant, regardless of religious beliefs, race, age, origin, gender, sexual orientation, or cultural background. JFCS places a high value on inclusion and diversity, whether that applies to our employees or the nearly 40,000 clients receiving our services...


  • Phoenix, Arizona, United States All State Specialist, LLC Full time

    We are seeking a skilled Customer Service Associate to join our team at All State Specialist, LLC. As a Customer Service Associate, you will be responsible for providing exceptional customer support via phone, email, and chat. Your primary goal will be to resolve customer inquiries efficiently and maintain a positive customer experience.To succeed in this...


  • Phoenix, United States Jewish Family & Children's Service Full time $22 - $24

    Family Connections Consultant:Family Consultants in the Family Connections program at JFCS will help foster therapeutic relationships with families that have been identified by the Department of Child Safety to require support in the areas of family functioning, social support, child well-being, managing parenting stress, parenting attitudes/behaviors, and...


  • Phoenix, Arizona, United States Clear Connection Full time

    Job OverviewClear Connection is a leading technology service company that values superior customer service, innovation, and compassion. We are seeking a skilled Cable Technician to join our team in the Phoenix Metro area.As a Cable Technician, you will be responsible for performing installations, troubleshooting, and configuring equipment for our customers...


  • Phoenix, Arizona, United States Clear Connection, LLC Full time

    Clear Connection, LLCClear Connection is a leading technology service company that prioritizes superior customer service, innovation, drive, and compassion. Our mission is to SERVE by taking ownership in our work every day.About the RoleWe are seeking a Residential Cable Technician to join our team. As a Cable Technician, you will perform installations,...

  • Onboarding Specialist

    1 month ago


    Phoenix, Arizona, United States AllSTEM Connections Full time

    Job Title: Onboarding SpecialistAllSTEM Connections is seeking a highly motivated Onboarding Specialist to join our team. As an Onboarding Specialist, you will play a critical role in supporting our clients' onboarding process, ensuring a seamless and efficient experience.Key Responsibilities:Support clients through the onboarding process, providing...