Night Auditor/Front Desk Agent

1 month ago


Durham, United States Millennium Hotel Durham Full time
Job DescriptionJob Description

Job description

```Duties```
We are seeking a detail-oriented and customer-focused individual to join our team as a Night Auditor. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. Your primary responsibilities will include:

- Conducting the night audit process to reconcile daily transactions and prepare reports for management
- Checking guests in and out of the hotel, providing exceptional customer service throughout the process
- Handling guest inquiries, requests, and complaints promptly and professionally
- Assisting with guest services, including making reservations, providing information about hotel amenities, and coordinating transportation
- Ensuring the security of the hotel by monitoring surveillance cameras and maintaining a safe environment for guests and staff
- Performing administrative tasks such as data entry, filing, and record-keeping.

```Skills```
To excel in this role, you should possess the following skills:

- Strong hospitality management skills with a focus on delivering exceptional guest experiences
- Previous experience working in a hotel or similar customer service environment
- Excellent phone etiquette and communication skills to interact effectively with guests and colleagues
- Proficient in using hotel management software and other relevant computer systems
- Ability to handle difficult situations with tact and diplomacy while maintaining a positive attitude
- Strong attention to detail and organizational skills to ensure accuracy in financial transactions and reporting
- Knowledge of night audit procedures and front desk operations is preferred but not required

If you are a dedicated individual with a passion for hospitality and providing outstanding guest service, we would love to hear from you. Join our team as a Night Auditor and contribute to creating memorable experiences for our guests.

Please note that this is an overnight position with shifts typically starting in the late evening or early morning.

[Company Name] is an equal opportunity employer. We offer competitive compensation, opportunities for career growth, and a supportive work environment.

Job Type: Full-time

Pay: $15.50 per hour

Benefits:

 

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Free parking
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Day shift
  • Night shift

Work setting:

  • In-person

Ability to Relocate:

  • Durham, NC 27705: Relocate before starting work (Required)

 

Work Location: In person


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