Business Support Manager

Business Support Manager - Document & Workflow Operations page is loaded

Business Support Manager - Document & Workflow Operations

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locations

Newark

Jacksonville

Addison

Plano

Addison

time type

Full time

posted on

Posted Yesterday

job requisition id

24014320

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us Line of Business Job Description: The Business Support Manager is responsible for providing critical support as member of the Business Operations team within the Document and Workflow Operations organization in Global Operations. The Business Support Manager I role will require management of diverse, advanced, and confidential fast-paced functions for a large, complex department, related to business support, cross-team initiatives, and leadership team

coordination. The

Business Support Manager I will coordinate deliverables and communications between all Horizontal and Vertical Teams and will work closely with the DWO Executive Leadership team and vertical business support managers. Job Description: Manages diverse administrative functions usually for a very large, complex department or business unit. Functions managed may include financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. May consult with senior management to define and manage projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit's functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. May have full management responsibility over a team or may manage one level of managers. Responsibilities: The role will manage and execute various deliverables with an enterprise and data driven mindset and collaborate with Horizontal and Vertical teams within Document and Workflow Operations. Those functions may include: Compliance learning and learning plans Professional development Team and executive routines and pipeline of discussion topics Expense management Personnel processes Site/space strategy Employee experience routines Records management Staffing Metrics oversight Business continuity Oversight of SharePoint sites and team reporting Required Qualifications: 3+ years of experience in business support or strong knowledge of operational support functions in a complex organization supporting senior leaders Advanced/Expert MS Office skills, especially Excel and PowerPoint Demonstrates and encourages collaboration and teamwork within and beyond his/her team Outstanding executive communication (verbal and written) Strong organizational skills with a focus on attention to detail and time management Demonstrated ability to support projects through to completion, meeting all deliverables and timelines Capability to balance multiple responsibilities while ensuring deliverable target dates are met Remains positive and focused during times of pressure, adversity, or change Self-starter with the ability to work independently and effectively with all levels of personnel across the organization Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions Organizationally savvy; knows how to make connections across geographies, businesses and hierarchies to get things done Required to work from the primary work location listed when not in remote operating stance Desired Qualifications : Currently an Access Control Representative for his/her location with working knowledge of Guardian Knowledge of Global Operations and Document and Workflow Operations Self-starter with the ability to work independently and effectively with all levels of personnel across the organization Ability to identify, resolve or escalate issues in order to ensure that program timelines are met Shift: 1st shift (United States of America)

Hours Per Week: 40 About Us

Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.

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Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. •

Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.

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