Senior Operations Specialist

4 weeks ago


San Jose, United States Zscaler Full time

Job Description:Overview:As a Senior Operations Specialist, you will be working with a diverse group of members from the training team, other stakeholder teams within Zscaler and with customers and partners of Zscaler, Inc. Youll be a key member of our customer, partner, outreach initiatives and will be responsible for all support tickets and management of multiple LMSs.Responsibilities:Manage and administer Zscalers learning management systems (Skilljar, Litmos and Skilljar instance for government customers), including user access, course creation, content management, system configuration and integrations.Provide technical support to users, troubleshoot issues, and resolve system-related problems per team SLA.Analyze data and generate reports to track learner progress and course completion rates.Stay updated on emerging trends and technologies in learning and development to continuously improve the LMS.Develop and maintain documentation, tutorials, and guides to support operations team in utilizing the LMS effectively.Manage and prioritize tasks to ensure the needs of the business are met in an organized manner.Willingness to challenge the status quo to bring new ideas and innovation to the team.Provide critical operations support for Technical Management, Business Development, Training, and Curriculum Development functions.Support the team with handling customer tickets, supporting critical tools, providing assistance with overarching program managementSupport the team with the development operations processes as well as maintenance for new customers/partners/academies to drive growth, drive certifications, and contribute to an expanded operations role.Qualifications:Minimum of 5+ years of experience as an LMS Administrator with proficiency in administering and configuring a variety of LMS systemsMust be a US citizenExcellent problem-solving and multi-tasking abilities, attention to detail, with a proactive approach to identifying and resolving issues.Excellent written and verbal communication, and interpersonal skills, with the ability to collaborate with stakeholders at all levels.Independent, autonomous, and highly self-motivated driven to problem solve and provide tactical and strategic solutions as necessary.Self-starter who can learn quickly and adjust to change as new products and processes are introduced.A detail-oriented personality who does not lose sight of the big picture.#J-18808-Ljbffr

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