ICU Patient Experience Representative: 3:30pm-12am weekends
3 weeks ago
This Patient Experience Representative is 100% in office and will be responsible for:
- Patient Encounter Management:
- Providing positive and effective customer service that supports unit operations
- Collaborating with referring providers and practices
- Obtaining required authorizations to compile patient and staff schedules
- Scheduling patients and supporting the patient encounter
- Check In / Check Out:
- Greeting and directing patients, families and visitors
- Monitoring daily schedule and coordinating flow with clinicians/supervisor
- Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
- Facilitating and directing communication with Financial Counseling
- Administrative:
- Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
- Providing routine clerical support as needed
- Admin Support for Admissions, Discharges, and Transfers
- Reconciliation of Patient Charts during admissions and discharges
- Updating and reconciling the Patient Monitoring System upon admission, discharges, and transfers.
To qualify, you must have:
- A high school level of education, Bachelor's Degree preferred
- Prior customer service or administrative experience preferred
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- The ability to work with diverse internal and external constituencies
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
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Boston, MA, US Boston Children's Hospital Full timeSchedule: 3:30-12am every other Sat & Sun + every other Holiday This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile...
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Patient Experience Rep: 3:30-12am Every other Sat
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Boston, United States Children's Hospital Boston Full time75506BRJob Posting Title:Patient Experience Rep: 3:30-12am Every other Sat & SunDepartment:Cardiovascular ProgramAutoReqId:75506BRStatus:Part-TimeStandard Hours per Week:8 Job Posting Category:Hospital OperationsJob Posting Description: This role requires a 2 hour unpaid shadow as part of the interview process This Patient Experience Representative is 100%...
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Patient Experience Rep: 3:30-12am Every other Sat
2 months ago
Boston, United States Boston Children's Hospital Full timeThis role requires a 2 hour unpaid shadow as part of the interview process This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to...
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Patient Experience Rep: 3:30-12am Every other Sat
3 months ago
Boston, United States Boston Children's Hospital Full timeThis role requires a 2 hour unpaid shadow as part of the interview process This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to...
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Patient Experience Rep: 3:30-12am Every other Sat
3 months ago
Boston, United States Boston Children's Hospital Full timeThis role requires a 2 hour unpaid shadow as part of the interview process This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to...
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Boston, United States Boston Children's Hospital Full timeThis role requires a 2 hour unpaid shadow as part of the interview process This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to...
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Patient Experience Rep: 3:30-12am Every other Sat
3 months ago
Boston, United States Boston Children's Hospital Full timeThis role requires a 2 hour unpaid shadow as part of the interview processThis Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining required authorizations to...
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Patient Experience Rep: 3:30-12am Every other Sat
2 months ago
Boston, United States Boston Children's Hospital Full timeThis role requires a 2 hour unpaid shadow as part of the interview processThis Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining required authorizations to...
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Patient Experience Representative
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Boston, United States Children's Hospital Boston Full time76221BRJob Posting Title:Patient Experience Representative - Weekend EveningsDepartment:Cardiovascular ProgramAutoReqId:76221BRStatus:Part-TimeStandard Hours per Week:8 Job Posting Category:AdministrationJob Posting Description: Boston Childrens Hospital is currently hiring in multiple departments for several part time Patient Experience Representatives....
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Boston, United States Boston Children's Hospital Full timeJob Posting Description This role requires a 2 hour unpaid shadow as part of the interview process This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining...
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Boston, United States Boston Children's Hospital Full timeThis role requires a 2 hour unpaid shadow as part of the interview process This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to...
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Boston, United States Boston Children's Hospital Full timeThis role requires a 2 hour unpaid shadow as part of the interview process This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to...
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Boston, United States Boston Children's Hospital Full timeThis role requires a 2 hour unpaid shadow as part of the interview process This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to...
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Boston, United States Boston Children's Hospital Full timeThis role requires a 2 hour unpaid shadow as part of the interview process This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to...
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Boston, United States Boston Children's Hospital Full timeThis role requires a 2 hour unpaid shadow as part of the interview processThis Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining required authorizations to...
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Patient Experience Rep: 3:30-12am Every other Sat
3 months ago
Boston, United States Boston Children's Hospital Full timeJob Posting Description This role requires a 2 hour unpaid shadow as part of the interview process This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining...
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Boston, United States Boston Children's Hospital Full timeThis role requires a 2 hour unpaid shadow as part of the interview processThis Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining required authorizations to...
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Boston, United States Children's Hospital Boston Full time77084BRJob Posting Title:Patient Experience Representative- Surgical unit: 3-11:30pm M-FDepartment:Patient Services-NursingAutoReqId:77084BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description: Schedule: 3pm-11:30pm M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time...
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Patient Experience Representative
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Boston, United States Boston Children's Hospital Full timeSchedule: 3-11:30pm M-FThis role requires a 2 hour unpaid shadow during interview process . Th interview will be during the day, during the week This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with...
