Vehicle Remarketing Representative

2 weeks ago

Carrollton, United States IAA Full time

IAA, Inc. is seeking a Remarketing Representative to join our team. This role will support our partner site at their location in Carrolton, Texas.

Here at IAA, excellent customer service is at our core. That's why our Remarketing Representatives play such a meaningful role in the operation of our branches and service centers. Remarketing Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth. In return for their excellent skills and abilities, Remarketing Representatives are offered a benefits package including; health insurance, 401K, Short, and Long Term Disability, Life Insurance/AD&D, paid holidays, and vacation.

Key Responsibilities:

  • Delivers a level of customer service in all areas of performance that not only meets contractual guidelines but also is in line with IAA Thematic Goal
  • Performs daily pre-sale reviews and works closely with the branches to ensure vehicle attributes are updated to maximize vehicle value and update floors to reflect trending values
  • Bid Approval negotiations with buyers to achieve highest return
  • Work on daily and weekly sales prep with branches and management
  • Providing, interpreting, and auditing various reports for customers as well as management
  • Monitor Inventory working with both sales and titles
  • Coordinating the resolution of customer inquiries and disputes with the branch and management team
  • Supports strategies to minimize net credit losses by maximization of dollars recovered from repossessed collateral.
  • Delivers continuously improving collateral sale return results by improving processes and increasing productivity.
  • Builds solid peer-to-peer relationships in a team environment to meet operational needs.
  • Communicates effectively and clearly on a daily, weekly, monthly basis with field teams and outside vendors to provide exceptional customer service regarding routine requests.
  • Performs data entry, system coding, inventory audits, reconciliations, etc. to ensure alignment with company performance expectations
  • Assist IAA Account Management and IAA Sales support as needed with projects, testing and roll out of new products.
  • Generate, maintain, and monitor Key Performance Indicator data (KPI) reporting for management
  • Other job-related duties and working on various projects as needed
Competencies:
  • A high school diploma is awesome, but equivalent work experience would be great too
  • 1-2 years previous Administrative and/or Customer Service experience
  • Ability to communicate comfortably with customers
  • A phenomenal teammate, willing to assist your peers
  • Digital literacy
  • Time management skills
  • Positive attitude
  • Ability to work independently
  • Strong interpersonal skills
  • Professional and clean appearance
  • Oral and written communication skills sufficient to provide routine information, greet visitors, answer inquiries, and refer calls
  • Computer skills sufficient to enter data on spreadsheets
  • Sound reasoning skills are required to determine the applicability of guidelines or policies to specific situations.
  • Some ingenuity and initiative required to collect information and resolve routine and/or factual problems
Preferred Skills:
  • Experience with Microsoft productivity tools (Excel, 365, Word, PowerPoint, Teams, Visio) is a plus
  • Open to learning automobile titling as part of their development would be ideal


In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.

About IAA Holdings, LLC:

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. Ritchie Bros. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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