Alarm Superintendent

ALARM SERVICE SUPERINTENDENT

JOB DESCRIPTION

Job Responsibilities include but are not limited to: 

• Develop and retain service related customers in every business sector that lends itself to long-term relationships to maintain sales volume and profitability according to budget

• Create and maintain service and inspection files in databases and physical files

• Prepare and maintain service schedules

• Inform technicians of any collection or customer service issues

• Coordinate efforts of technicians and administrative staff to ensure timely, efficient execution of all committed orders

• Scheduling of new orders/accounts and accurate back-office close-out procedures

• Ensure that all repair items noted on inspection reports are followed-up with a quotation

• Forecast service manpower requirements

• Perform or review any documents for billing process

• Assist in any financial related issues as assigned

• Represent the company at various functions in a professional manner

• Recruit, develop, train and empower associates to be the best in the business

• Understand permitting requirements or local authorities

• Provide Weekly Activity reports to service operations manager for their use in evaluation of manpower requirements of the department

• Perform all other duties as assigned

Expectations:

• Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily

• Set the Example for Safety First

• Start each meeting with a Safety Topic

• Ensure timely and accurate Incident and Accident Reporting

• Ensure JSAs, Toolbox Talks, Audit Forms, etc. are completed timely and completely

• Complete Monthly Jobsite Visits/Observations

• Hold team accountable for all Safety Initiatives

• Hold yourself and team accountable for Safe Driving of Company Vehicles

• Communicate effectively and professionally within the department and with internal and external customers