PM Server

** PM Server**

**Job Category****:** Food & Beverage **Requisition Number****:** PMSER003212 Showing 1 location **Job Details**

**Description**

Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly

environment which includes greeting and acknowledging every Guest, maintaining outstanding

standards, solid product knowledge and all other components of Guest Service.

Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our

guests at all times, take pride in representing AURO Hotels professionally with our guests and

assuring that all transactions with guests are handled in a legal and ethical manner.

Understands and apply all property safety and security procedures to maintain a secure and safe

environment for associates and guests at all times. In the event of an accident or emergency,

gets medical attention if necessary and contacts the GM or Human Resources immediately.

Maintains a favorable working relationship with all company associates to foster and promote a

positive working environment.

Essential Job Functions

Ensure guest satisfaction through dining room cleanliness and attention to guests needs.

Thoroughly and correctly sets up the assigned work station prior to opening and cleans station

at end of shift according to AURO and Franchisors operational policies and standards to ensure

guest comfort and satisfaction.

Completes all necessary side-work as per restaurant schedule.

Knowledgeable about all menu items, their garnish, contents and preparation methods.

Answers guests questions regarding such with confidence and accuracy.

Is aware of all daily specials, soups, drinks, wines and 86 items.

Greets guests promptly at table.

Utilizes suggestive selling techniques to increase check averages.

Takes order accurately and inputs into kitchen food management and ordering system. Follows

proper procedures in completing guest checks and submitting information to kitchen.

Check guest order prior to serving to insure that appearance, temperature and portions are

correct.

Serve guest order promptly according to service standards. Returns as appropriate to ensure all

of guests needs are being met and to suggestively sell other items.

Pre-busses and busses all tables as per restaurant standards and prepares for future customers.

Notifies manager of all food and beverage supplies needed to ensure efficient operation of

restaurant.

Has working knowledge of property and all facilities to respond to guest questions effectively.

Other Duties and Responsibilities

Complies with Company Standards of Service as outlined for AURO Hotels.

Projects a favorable image of AURO Hotels to the public at all times.

Performs all duties and responsibilities in a timely and efficient manner in accordance with

established company policies and procedures to achieve the overall objectives of this position.

Treats guests, vendors, customers and co-workers with professionalism and respect at all times.

Completes Departmental, AURO Hotels and Brand standards training as assigned.

Maintains a clean and neat appearance at all times.

Must be able to work flexible work hours/schedule including evenings, weekends and holidays.

Abides by all County, State, Federal and Company laws and policies regarding the service of

alcoholic beverages to minors and intoxicated guests.

Follows all AURO, Brand and Local Health and Sanitation regulations

Nothing in this job description restricts managements right to assign or reassign duties, work

hours and/or responsibilities for this job at any time.

**Qualifications**

**Skills**

**Behaviors**

**Preferred**

**Loyal****:** Shows firm and constant support to a cause

**Team Player****:** Works well as a member of a group

**Enthusiastic****:** Shows intense and eager enjoyment and interest

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity

**:**

**Motivations**

**Preferred**

**Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals

**Work-Life Balance****:** Inspired to perform well by having ample time to pursue work and interests outside of work

**Growth Opportunities****:** Inspired to perform well by the chance to take on more responsibility

**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization

**:**

**Education**

**Experience**

**Preferred**

**1-2 years:** Server

**Licenses & Certifications**