(USA) Director, DC Quality

4 weeks ago

Lowell, United States Walmart Full time
Position Summary...

What you'll do...
Essential Functions:

  • Develops and maintains quality control systems to ensure that all warehousing operations meet or exceed customer expectations.
  • Provides leadership and direction to a team of quality engineers and quality assurance professionals, including hiring, training, and performance management.
  • Collaborates with cross-functional teams to identify and mitigate quality issues throughout facilities and the supply chain. Works effectively with Operations, Engineering, Product, Finance, and other support teams to create and rollout effective solutions quickly and with maximum benefit to customers.
  • Demonstrates a data-driven mindset. Analyzes quality data and metrics to identify areas for improvement and implements corrective actions as necessary. Identifies data needs and works to provide visibility for quick and effective decision making.
  • Drives data and process requirements to recognize and quantify the total cost of quality in the Ambient supply chain, both good and bad. This includes preventative costs, appraisal costs, internal failures, and external failure costs of quality.
  • Develops team talent effectively. Provides thought leadership to understand knowledge gaps in team members and facilities, promotes development plans, and provides resources to fill skill gaps.
  • Leads change and implementation initiatives, both remotely and in person.
  • Effectively leads process redesigns to fit critical quality needs.
  • Drives continuous process improvement and innovation by identifying inefficiencies in current quality processes. Improves the agility of the team. Adopts industry trends for innovation. Delivers new products with minimum customer impacts by ensuring that quality standards are met throughout the delivery process. Presents and publishes analysis results. Develops plans and procedures to prevent future losses.
  • Oversees the implementation of quality management systems within facilities and a division. Develops and implements quality standards, processes, procedures, and metrics to ensure consistency and effectiveness across all facilities within a division.
  • Develops talent and creates a pipeline of leaders within facilities. Upskills and fills knowledge gaps as needed. Ensures roles and responsibilities are communicated effectively and drives alignment in facilities and Distribution Center leadership to ensure the four components of quality (planning, assurance, control, and improvement) are operating as intended.
  • Creates and delivers quality presentations to executive leadership and stakeholders.
  • Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.
  • Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.
  • Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.
  • Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.
Leadership Expectations
  • Live our Values: Culture Champion - Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
  • Live our Values: Servant Leadership - Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
  • Embrace Change: Curiosity & Courage - Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
  • Embrace Change: Digital Transformation & Change - Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart's business model.
  • Deliver for the Customer: Customer Focus - Delivers expected business results while putting the customer first and consistently applying an omni merchant mindset and the EDLP and EDLC business models to all plans and initiatives.
  • Deliver for the Customer: Strategic Thinking - Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies.
  • Focus on our Associates: Diversity, Equity & Inclusion - Supports strategies and drives initiatives that attract and retain diverse and inclusive talent; builds high-performing teams; embraces diversity in all its forms; and actively supports diversity goal programs.
  • Focus on our Associates: Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
  • Focus on our Associates: Talent Management - Creates a discipline and focus around developing talent, builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.

Travel
  • Travels domestically to and from multiple facilities or worksites requiring an overnight stay.
  • Travels domestically to and from multiple facilities or worksites requiring consecutive overnight stays.
  • Travels domestically to and from multiple facilities or worksites during the workday.
  • Extensive travel requirement depending on location.
Preferred Qualifications
  • Master's degree in finance, engineering, quality, supply chain, or related area.
  • 3 years' experience in strategic planning and setting team direction.
  • 3 years' experience leading and mentoring Six Sigma projects.
  • Project Management certification.
  • Lean Six Sigma Black Belt


Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in engineering, supply chain, or related area and 5 years' experience in consulting, technical project management, business strategy, or related area. 2 years' supervisory experience.
Option 2: 7 years' experience in technical project management, business strategy, or related area, 3 years' experience leading cross-functional teams, and 3 years' experience with quality management system development and execution. 2 years' supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Strategic planning and setting team direction

Primary Location...
601 N WALTON BLVD, BENTONVILLE, AR 72716, United States of America

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