Customer Service Admin

3 months ago

Ocala, United States HSM Solutions Full time

** Customer Service Admin - 1st Shift**

**Job Category****:** Hickory Springs **Requisition Number****:** CUSTO006199 Showing 1 location **Job Details**

**Description**

HSM is seeking qualified candidates for the Admin position at our Ocala Plant in FL. This is a 1st shift position (Monday-Friday 7:00 am -3:30 pm). Listed below are the Qualifications and Requirements for the position.

**Essential Duties and Responsibilities:**

* Create professional business relationship with our customers in order to build customer loyalty.

* Process incoming orders, which includes customer confirmations, order accuracy verification, and credit release if needed

* Liaison between manufacturing and customers

* Answer incoming telephone calls in a courteous and professional manner

* Maintain customer database

* Process customer inquiries

* Communicates customers needs and expectations in a timely manner to production department

* Sales Support

* Matching and filing orders

* Able to react to change productively and handle other essential tasks as assigned

* Perform some receiving duties - processing paperwork, entry of items into inventory, etc.

* A major responsibility of this position consists of time on the telephone with customers (internal and external; and sales taking orders, answering questions, problem solving and building a more cohesive relationship. Position also involves order entry which covers entering the orders into JDE and working with corporate credit on credit releases. This part of the position also includes checking orders for accuracy after entry, matching and filing shop copies to originals from customer

* Time is also spent following up regarding delivery dates promised to customer, serving as a liaison between the customer and the production department to make sure all communication is understood, sample request from customers, monthly inventory and additional training for improvement

* Must be able to gather and report the daily, weekly, and monthly data to Smart Sheets

* Issue PPE to employees

* Prepare packages for shipment

* Verify billing. Payables, cash sales etc as needed

* Process invoices for payment

* Take care of loading tallies and delivery tickets for shipping of product

**Minimum Requirements:**

* Computer Experience, preferably JD Edwards Computer System

* Previous Customer Service Experience or a related field (1-3 years)

* Knowledge of business machines - Fax, Copier, Scanner, Calculator

* Knowledge of Microsoft Word, Excel, Outlook

* Must have a High School Diploma or Equivalent

* Must be able to perform other duties as deemed by management

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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