Senior Staff Technical Product Manager

4 weeks ago

Addison, United States CareerBuilder Full time

Job Description

The Digital Customer Experience (DCX) team creates consumer-grade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment. Leveraging the latest technologies, and built on ServiceNows intelligent platform, we deliver a seamless, personalized experience at every step of our customers journey. The products we build power digital business for ServiceNow and can even become commercially available.
Summary: The world of technology is changing faster than ever before, and customers expect seamless digital experiences. As a Technical Product Manager at ServiceNow, you will be at the forefront of building the next generation of products & capabilities that will transform our customer & employee experience.
Does your resume show years of building consumer-grade experiences? Can you talk in technical depth about some (or all) of these capabilities? Personalization, Gen AI/AI, Content Management, Headless CMS, User Management, Issue Avoidance, Self-Service, Onboarding, Mobile Applications, In-application experiences, Behavior Analytics. Is your experience area not listed? Apply anyway and tell us why your skills & experience will delight our users and scale us for future success.
While being technical & experienced in building consumer-grade experiences is highly admired, this role also comes with the need to successfully navigate cross-functional business stakeholders, end users, designers, architects & engineers to execute change in a product mindset.
Careful consideration will be given to applicants who are ServiceNow certified #RiseUp @ learning.servicenow.com
What you get to do in this role:
Discover

Take ownership of critical business functions or market segment features and experiences.
Engage with internal stakeholders (such as other PMs, architecture, operations, business development, sales, marketing, and customer success teams) and customers to understand requirements and business needs.
Collaborate with the UX team to create solution variants and conduct user research, market research, and competitive analysis to create a best-in-class solution on the ServiceNow platform.

Build

Determine technical feasibility, dependencies, and constraints of features with support from neighboring technology teams as needed. Define technical requirements and work with engineering on scope.
Effectively work with our internal product teams to ensure that our products, APIs, and user experiences can be used to enable the required use cases and scenarios across the spectrum of products.
Partner with microservices product teams to align priorities and roadmaps with application experience product teams.
Manage the delivery of digital experiences in ServiceNow CX/EX, identifying microservices dependencies for scalability.

Launch

Manage product delivery from POC to ongoing releases, resolve technical issues, and meet committed timelines organization-wide.
Define product performance and effectiveness metrics.
Coordinate solutions across multiple technical teams and ensure committed product delivery timelines are achieved across the organization, including but not limited to engineering.

Iterate

Frequently check product performance and iterate on features to achieve the necessary business objectives.
Help resolve technical blocking issues.
Develop and maintain relationships with key decision-makers across the organization.

Deliverables:
Product definition and functional specifications for Application features, Application APIs, and Application experiences
KPIs/metrics - Functional and Technical
Product hypotheses and experimentation strategy
Use cases and user stories.
Pitch presentations and shareable one-pagers
Acceptance Criteria for products and features
Functional documentation and adoption strategy

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