IT Support Specialist
2 weeks ago
Job Description
Identify, manage, escalate, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations, tablets, and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.
Role Responsibilities:
Provide basic technical support to Clients
Troubleshoot application issues, basic diagnosing of desktop/laptop software problems.
Requirements:
1 - 3 years of related work experience, or an equivalent combination of education and experience.
1 - 3 years of customer service experience.
Excellent communication skills.
The ability to work in a team environment and commit to a flexible work schedule.
Preferences:
1 - 3 years technical experience a plus.
Previous experience troubleshooting desktop, printer and notebook issues.
Very strong user and support of Mircrosoft Office 365.
Very strong user and support of Mircrosoft Windows 10 & 11.
Experience with Active Directory
Experience with Logmein or other remote control software
Experience with Tandem AS/400 support
Experience with AOVPN, FortiClient
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