Lead, Dispatch

3 weeks ago

Diamond Bar, United States Call the Car Full time

Job Description

Job Description

DISPATCHER OVERNIGHT LEAD – DIAMOND BAR, CA JOB DESCRIPTION: Under the supervision of the Dispatch Manager, the Dispatcher Lead has the primary role responsible for the scheduling of vehicles and vendors. In addition, this role analyzes trip assignment in various ways to make positive changes to improve on time performance of our vendors and our drivers. This role’s success is based on quality of the routes assigned to our fleet and the consistency to policy adherence of vendor trip assignment.

RESPONSIBILITIES : Customer Service The Dispatch Lead role is utilized for phone coverage during peak call times or when staff is insufficient to answer calls within our contractual requirements. Dispatch Responsible for all duties in this job description and ensuring the duties in the Dispatcher Lead role are completed. If Dispatcher I is unavailable, sick, or otherwise not present at work, the Dispatch Lead role is responsible for all tasks outlined in both job descriptions. When the Schedule Monitoring Specialist role is unavailable, this role acts as a backup and is responsible for all aspects of that role on a temporary basis. Determines the best vehicle or vendor to assign a standing order. Updates assigned vehicle/vendor identifier on a standing order for use in scheduling by the Dispatch II role. Reviews the work completed by Dispatch II for accuracy. Verifies daily vendor trip volume to ensure it does not exceed the thresholds set by the Leadership team. Analyzes existing routes to ensure gaps are filled with new trips. Analyzes trips assigned outside of our fleet to determine if new routes can be created for potential (not acquired) vehicles and submits findings to leadership. Maintains driver time off request schedule sheet. Maintains driver home base and vehicle list sheets. Maintains (member) hospital sheet Maintains the master vendor service area and level of service sheet as directed by leadership. Analyzes “No Show/Cancellation” log each day and makes adjustments to schedules as needed. Reviews trips to ensure trips are only assigned to vendors who cover the mode of transport (LOS or Space Type or Mobility Aid). Arranges special events for clients. Participates in weekly meetings with leadership. Overall Maintains clear communication between Members, Providers, Drivers, Appointment Facilities, Dialysis Centers, Dispatchers, and CTC Management. Maintains 100% accuracy with all aspects of the position. Notifies leadership immediately of all injuries, accidents, perceived/actual HIPAA breaches, and/or unusual incidents. Must complete the MediRoutes training (minimum 2 hours) Responsible for new despatcher training Ensure all dispatcher related tasks are completed Trouble shooting all issues independently Any other duties as assigned by management.

Requirements: Must pass a Criminal Background Must pass government exclusion list at time of hire and monthly thereafter. Advanced experience using PC software programs including but not limited to MediRoutes, Microsoft Office (Word, Excel, etc.), Google Drive, and TomTom WebFleet and C.C.E.R.R.T.S Advanced experience with the transportation industry and/or dispatch Experience with customer service, taking inbound and making outbound calls in a high-volume call center. Able to type at least 45 wpm. Take high volume of inbound calls. Make high volume of outbound calls. Availability to work hours ranging from 5:00 AM to 9:00 PM Weekdays, Weekends & Holidays

ACCOMMODATION : Call the Car has the right to modify the duties and functions of the job description based on the needs of the organization.

#J-18808-Ljbffr

  • Lead, Dispatch

    2 weeks ago

    Diamond Bar, United States Call the Car Full time

    Job DescriptionJob DescriptionDISPATCHER OVERNIGHT LEAD – DIAMOND BAR, CAJOB DESCRIPTION:Under the supervision of the Dispatch Manager, the Dispatcher Lead has the primary role responsible for the scheduling of vehicles and vendors. In addition, this role analyzes trip assignment in various ways to make positive changes to improve on time performance of...

  • Lead, Dispatch

    1 month ago

    Diamond Bar, United States Call the Car Full time

    Job DescriptionJob DescriptionDISPATCHER OVERNIGHT LEAD – DIAMOND BAR, CAJOB DESCRIPTION:Under the supervision of the Dispatch Manager, the Dispatcher Lead has the primary role responsible for the scheduling of vehicles and vendors. In addition, this role analyzes trip assignment in various ways to make positive changes to improve on time performance of...

  • Lead, Dispatch

    2 days ago

    Diamond Bar, United States Call the Car Full time

    Job DescriptionJob DescriptionDISPATCHER OVERNIGHT LEAD – DIAMOND BAR, CAJOB DESCRIPTION:Under the supervision of the Dispatch Manager, the Dispatcher Lead has the primary role responsible for the scheduling of vehicles and vendors. In addition, this role analyzes trip assignment in various ways to make positive changes to improve on time performance of...

  • Call Center Lead

    1 week ago

    Diamond Bar, United States Call the Car Full time

    **JOB OVERVIEW** Under the supervision of the Customer Service Manager, the Call Center Lead assists with training/cross training staff, oversees the tasks handled by staff to ensure deadlines are met and ensure productivity. The Lead ensures staff are adhering to company policy, being productive and report any deficiencies to the Supervisor for...

  • Call Center Lead I

    2 weeks ago

    Diamond Bar, United States Call the Car Full time

    Job DescriptionJob DescriptionJOB OVERVIEWUnder the supervision of the Customer Service Manager, the Call Center Lead assists with training/cross training staff, oversees the tasks handled by staff to ensure deadlines are met and ensure productivity. The Lead ensures staff are adhering to company policy, being productive and report any deficiencies to the...

  • Call Center Lead I

    3 weeks ago

    Diamond Bar, United States Call the Car Full time

    Job DescriptionJob DescriptionJOB OVERVIEWUnder the supervision of the Customer Service Manager, the Call Center Lead assists with training/cross training staff, oversees the tasks handled by staff to ensure deadlines are met and ensure productivity. The Lead ensures staff are adhering to company policy, being productive and report any deficiencies to the...

  • Call Center Lead I

    2 days ago

    Diamond Bar, United States Call the Car Full time

    Job DescriptionJob DescriptionJOB OVERVIEWUnder the supervision of the Customer Service Manager, the Call Center Lead assists with training/cross training staff, oversees the tasks handled by staff to ensure deadlines are met and ensure productivity. The Lead ensures staff are adhering to company policy, being productive and report any deficiencies to the...

  • Director of Product Management

    3 weeks ago

    Diamond Bar, United States Call the Car Full time

    Job DescriptionJob DescriptionBASIC JOB PURPOSE: Founded by a Doctor and a First Responder, Call the Car is seeking a Director of Product Management. In this role, you will be at the forefront of revolutionizing transportation services! Reporting directly to the Chief Operating Officer, you will lead our dynamic Dispatch Department in fulfilling rides...

  • Director of Product Management

    2 days ago

    Diamond Bar, United States Call the Car Full time

    Job DescriptionJob DescriptionBASIC JOB PURPOSE: Founded by a Doctor and a First Responder, Call the Car is seeking a Director of Product Management. In this role, you will be at the forefront of revolutionizing transportation services! Reporting directly to the Chief Operating Officer, you will lead our dynamic Dispatch Department in fulfilling rides...

  • Quality Assurance Lead

    3 weeks ago

    Diamond Bar, United States Call the Car Full time

    Job DescriptionJob DescriptionBASIC JOB PURPOSE:To assist Quality Assurance (QA) Management to ensure daily tasks and responsibilities are being completed by the Quality Assurance (QA) Specialists. The QA Lead provides any training for the team and also monitors the productivity of the QA Specialists.TYPICAL WORKING CONDITIONS:Office environment. May require...

  • Quality Assurance Lead

    2 days ago

    Diamond Bar, United States Call the Car Full time

    Job DescriptionJob DescriptionBASIC JOB PURPOSE:To assist Quality Assurance (QA) Management to ensure daily tasks and responsibilities are being completed by the Quality Assurance (QA) Specialists. The QA Lead provides any training for the team and also monitors the productivity of the QA Specialists.TYPICAL WORKING CONDITIONS:Office environment. May require...