Customer Service Account Specialist

2 months ago

Centralia, United States Hubbell Full time
Job Overview

Build and maintain a solid working relationship with HPS customers. Act as the HPS lead to organize and prepare quotation proposals and review customer orders for acceptance. Coordinate technical and commercial requirements. Support field sales and customers regarding product needs. Be the first point of contact for our customers. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Research and resolve Accounts Receivable issues. Investigate and resolve issues related to returned goods.

A Day In The Life
  • Manage a territory or set of accounts with the objective of providing outstanding service.
  • Review quotation requests promptly, secure competitive feedback as available, and if applicable submit quotation requests to Business Units with pertinent comments.
  • Organize and review all bids with special, non-standard commercial bid requirements (i.e.; terms and conditions, warranty clauses). Recommend HPS modifications and obtain approvals.
  • Work as a liaison between Engineering, Marketing, Field Sales, and HPS customers regarding product requirements, application questions, and potential issues.
  • Issue finalized quotations to customers, including organizing and addressing commercial and technical requirements.
  • Identify and grow opportunities within your account base and collaborate with sales teams to ensure growth attainment.
  • Review purchase orders to ensure requirements are adequately defined and documented, that differences are resolved prior to order entry, and that HPS has the capability to meet contractual requirements.
  • Discuss important quotations, significant purchase orders, returned goods requests and any other important transactions with Customer Service Manager, Territory Manager and Regional VP of Sales.
  • Coordinate resolution of customer complaints, warranty replacements, returned goods, and any discrepancies.
  • Resolve credit and accounts receivable issues.
What will help you thrive in this role?

PHYSICAL REQUIREMENTS: Ability to travel on business related trips; ability to communicate effectively in telephone, electronic, and face-to-face interactions; ability to work on a personal computer or other related equipment for 8+ hours per day, as required.

RECOMMENDED EDUCATIONAL BACKGROUND:

BA/BS in Business- or Marketing-related fields preferred;and 2-4 years customer service experience preferred.

#LI-EC1

Competencies Customer Focus Communicating and Influencing Planning, Organizing, and Decision Making Positive Approach and Stress Tolerance Building Relationships and Networks Resolving Conflict

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Utility Solutions

Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

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