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Customer Service Representative

2 months ago

Lewisville, United States Overhead Door Full time

Overhead Door Corporation is a strong and vibrant company We have successfully grown our sales performance both organically and through acquisition, and our balance sheet is strong. We have a great pipeline opportunity that is supported with a formal development program designed to prepare the right candidate for future growth and additional responsibilities. What does Overhead Door have to offer? At Overhead Door Corporation, we recognize people as the core of our strength. That’s why we provide a comprehensive benefits package to our employees, including medical, dental and life insurance. Employees also enjoy the freedom of optional benefits suited to their needs and lifestyles, so they take home benefits that are customized for them. • Health and Dental – 2 options • 401K Match • Profit Sharing • Company Paid Life and Disability • Education Assistance • Employee Purchase Program Scope/Responsibilities: Respond to customer inquiries and or complaints regarding the company’s product or services. Determine the best method(s) to resolve problems to ensure customer satisfaction and adhere to company policies Inform customers of procedures and resolutions to problems. Provide follow-up to ensure customer satisfaction Provide guidance and support Order entry Maintain an accurate record of incoming telephone calls. Serves as liaison with manufacturing, engineering, quality, and shipping in order to determine resolution for customers. Strong customer orientation. Excellent interpersonal and communication skills. Track packages and shipments through carriers. Provide detailed explanation of company policy and procedures in respect to warranty. Investigate and respond to customer order/billing inquiries. Take, investigate, and solve customer complaints Interface with dealers to solve customer problems #J-18808-Ljbffr