Customer Experience Content Strategist

4 weeks ago

Atlanta, United States Sandata Technologies Full time

** Sandata Technologies**

** Customer Experience Content Strategist**

Atlanta, GA 30301

Sandata Technologies is the leading supplier of software technology solutions serving home care and I/DD agencies, managed care organizations, and state payer programs throughout the United States. The Sandata solution has been implemented by 15,000 Provider Agencies, 20 State Payers, and 50 MCO Payers to ensure their compliance with changes in regulatory/compliance requirements and ongoing complexities. We make it easier for these organizations to work together and to manage their businesses while also getting paid as quickly as possible.

At Sandata, we are committed to creating a real and measurable Diversity, Equity, and Inclusion initiative. We will create a work culture where we are curious, celebrate, respect, and appreciate our unique diverse stories, and how we've come to where we are. We will do everything possible so that people know that we care about them as an individual and work to build equity in our people, systems, and processes. We are continuing to grow our efforts, and we will grow further together.

Sandata seeks a Customer Experience *Content* Strategist to develop and execute a customer-focused content strategy that achieves the Sandata business goals and objectives. This role will develop creative solutions on how to engage Sandatas audience through various channels including articles, email, social media, and more. This role will work very closely with the Customer Experience Technical Writer and Program Communications Manager. It will be the content strategists duty to ensure content is informative, engaging, adds value, and is on-brand. Effectiveness is measured through KPIs such as website traffic, email campaign performance, and trends in customer support tickets.

This position is remote and the candidate can sit anywhere in the United States. This is not a management position.

**What you will** **do:**

* Develop content strategies for traditional and digital marketing channels including goals, milestones, and evaluation methods.

* Work closely with team members to establish and articulate internal and external key messages, and ensure that content is aligned accordingly.

* Develop and manage editorial calendar in conjunction with evolving needs.

* Lead creation of content including copy writing, calls to action, creating/sourcing graphics, video, and others as created.

* Distribute content on channels on a consistent basis and monitor performance for continual improvement.

* Ensure security of personal health information (PHI) and report any violations or observations to management.

* Ensure content is consistently on-brand and meeting the needs of customers evolving needs.

**What you bring:**

* Bachelors degree in business, marketing, or English.

* 3-5 years experience in a content-related role, including focus on customer experience and how to optimize it through communications

* Experience in the healthcare industry and/or healthcare technology.

* Experience in inter-departmental collaboration and communication in a virtual environment

* Ability to manage multiple projects/timelines and scaling processes as needed

* Experience navigating complex organizations, and a high level of comfort with fast-paced environments that involve a degree of ambiguity.

* Experience in marketing communications tools such as marketing automation, email platforms, social media management, WordPress, Google Analytics, basic photo and video editing.

**Sandata employees enjoy the following benefits:**

* Medical, dental, and vision coverage

* Flexible Spending Account for health and dependent care

* Life insurance

* 401(k) Plan

* Aflac STD, LTD, Critical Illness, Hospital, and Accident insurance

* Employee Assistance Program

* Tuition reimbursement

* Paid vacation and holidays

* Employee discounts and company perks

**Sandata Technologies is an Equal Opportunity Employer M/F/Disabled/Vet**

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