Customer Service Associate

2 weeks ago

Ankeny, United States Florist Distributing Inc Full time

At FDI, our small team atmosphere creates a great environment for our employees. Our team members are the key to our success by providing outstanding customer service.

Florist Distributing, Inc.

Job Title: Customer Service Associate

Department: General

FLSA: Non-exempt

General Function

The customer service associate assists with concerns and is able to resolve issues with the objective of maintaining positive customer relationships. The main duties will include customer service and communication with Hy-Vee by phone, email, and website interactions. Specific scheduling for this position will be discussed during the interview process and will adjust based on the fluctuation of business and holidays.

Reporting Relations

Accountable and Reports to: General Manager & Cut Flower Buyer

Positions that Report to you: None

Primary Duties and Responsibilities:

  • Provide customer service by phone, email, and web-based communications.
  • Enter orders into computer system.
  • Research sales order shipments.
  • Process web and e-buy orders.
  • Assist with order selecting and processing of product.
  • Exhibit outstanding customer service during all duties throughout the day.
  • Performs miscellaneous other duties as necessary.
  • Performs duties in a timely manner.
  • Reports to work when scheduled and on time; works evenings and weekends as needed.
Knowledge, Skills, Abilities and Worker Characteristics:
  • Must be customer service driven and able to communicate clear and effectively.
  • Must have basic working knowledge of computer use, to include Microsoft Word, Microsoft Excel, Microsoft Outlook e-mail and calendars. Able to operate menu driven computer programs with mouse, 10 key keypad, and alpha numeric keyboard.
  • Ability to read and obey MSDS information on products.
  • Able to add, subtract, multiply and divide whole numbers.
  • Must have the ability to carry out detailed written and verbal instructions.
  • Must be able to file, post, sort, and organize materials, paperwork and software used.
Education and Experience:

High School or equivalent; an understanding of customer service, knowledge of fresh flowers - design experience and/or sales experience is required.

Physical Requirements:
  • Must be able to perform light to moderate physical work.
  • Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, talking, climbing, standing, walking, pushing, pulling, lifting, hearing, and repetitive motions.
  • Must be able to perform work duties in a refrigerated environment.


Working Conditions:

The duties of this position are performed in a warehouse setting. There is frequent exposure to noise and continual exposure to warehouse temperature changes.

Equipment Used To Perform Job:

Personal Computer with Word, Excel, Outlook, Acumatica and Savant ERP systems. Training on computer software will be provided. A digital camera, copier, and fax may also be required.

Contacts:

Has daily contact with employees, customers, suppliers/vendors, and the general public.

Confidentiality:

Has access to confidential sales and pricing information.

Are you ready to brighten your life with flowers? Apply today.

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