Park Operations Manager

3 weeks ago

Miami, United States Friends of The Underline Full time

Do you enjoy working outside in a dynamic environment? Do you have experience operating beautiful, equitable, and inviting spaces? Are you a systems oriented person who likes developing processes for a growing organization? Do you find new challenges rewarding? Apply to be The Underlines Facilities Manager position as we grow to a 10-mile linear park connecting all of Miami.

ABOUT THE UNDERLINE:

The Underline is a bold idea to reclaim 10 miles of land beneath the Miami Metrorail and transform it into a beautiful, active green space and multimodal trail. What started as a grassroots effort has grown into a movement for a safer, more resilient and connected community.

The first phase of the project Brickell Backyard opened in early 2021 and has already attracted nearly 3 million visitors. The next 2+-mile segment opened this past spring and the entire project is scheduled to be completed by 2026.

Friends of The Underline (FUL), a nonprofit 501 c3, is searching for a process oriented, organized and energetic Facilities Manager to strategically grow the operations of our park from the Miami River to Dadeland South.

POSITION SUMMARY:

Oversee the facilities, custodial, security and operations of our outdoor linear park using technology and empowering a growing facilities team. Coordinate with construction teams and county and municipal staff. Address daily and long-term needs of contract and internal staff, including, but not limited to staffing, schedules, work orders, and project work. Employs innovative methods to evaluate and predict the projects short-term and long-term operations needs

PROFESSIONAL RESPONSIBILITIES AND DUTIES:

  • Provide strategy and project management oversight for maintenance, operations and short term and long-range facilities and capital repairs,
  • Collaborate with staff and vendors to manage the resolution of operational issues and large-scale projects in support of The Underline
  • Identify, strategize, and manage the execution of special projects related to operations; keep all stakeholders updated as appropriate; coordinate with appropriate parties to ensure quality control through entire project lifecycle
  • Oversee vendor and contractor relations, including the RFP process and the execution of contracts, and ensure all contractual requirements are met.
  • Using Cartegraph, Verkada, monday.com and other platforms, develop a system of key performance indicators (KPIs) based on industry standards and sustainability best practices to benchmark performance and improve operational efficiency
  • Support the planning and execution of events and programming
  • Create, review and implement policies and procedures and ensure compliance with Underline Management Organization agreement with Miami-Dade County and The Underline
  • Manage operations and management budget, providing strategic support to leadership in determining budget allocations
  • Support operations staff in the development, implementation, and tracking of quarterly objectives, and oversee the tactical implementation of The Underlines strategic plan
  • Oversee emergency planning, incident command system (ICS) protocols; implement, coordinate and maintain short and long-term safety and security plans.
  • Oversee the telecommunications and security systems for The Underline and headquarters, including (but not limited to) access control, security cameras, radio network, emergency phones, and fiber backbone
  • In coordination with the other departments, serve as a leader on special projects
  • Oversee the construction of future phases and that each phase is received at world-class standards, ensure standards and guidelines are met and incorporate lessons learned.
  • Participate in interview and hiring process for new facilities team members
  • Train and onboard outsourced and Underline staff members
  • Prepare and send weekly and on-demand reports of operational activities and park conditions

REQUIRED SKILLS:

  • Must have strong organizational and leadership skills
  • Must understand how to scale up efforts and grow strategically
  • Strong communication and reporting skills
  • Tracking and evaluation systems maintained
  • Relationship management
  • Problem solving
  • Technically inclined
  • Bachelors degree in facilities management or a related field

PREFERRED SKILLS:

  • English fluency
  • Spanish proficiency
  • French/Creole
  • Task Management
  • Construction background

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