Valet Parking Professional at Reimagined Parking

7 days ago


Miami Gardens, Florida, United States Reimagined Parking Full time
Job Overview

The Valet Parking Professional ensures the safe and efficient parking of guest vehicles while delivering exceptional service that exceeds customer expectations. This role is responsible for responding quickly to customers' requests and providing caring interactions with all guests at their assigned location.

Key Responsibilities:
  • Mobilize and coordinate the valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information.
  • Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added.
  • Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles.
  • Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership.
  • Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue.
  • Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary.
  • Retail keys from guest; issue ticket to guest, or enter customer information using electronic device.
  • Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles.
  • Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle.
  • Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary.
  • Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
  • Direct traffic, position barricades, and arrange for towing service when necessary.
  • Immediately report any incidents or claims to Operations Manager or Shift Lead.
  • Request and collect relevant fees for use of service.
  • Assist in reconciling end of shift revenue against the ticket distribution, when necessary.
Requirements:
  • At least 18 years of age.
  • Valid driver's license.
  • Ability to operate manual transmission vehicles (stick shift).
  • Excellent customer service and communication skills.
  • Ability to verbally communicate with guests.
  • Acceptable driving record and motor vehicle report (MVR).
  • Ability to learn quickly and use sound decision making to thrive in fast-paced environments.
  • Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot.
  • Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift.
Compensation and Benefits:

This position offers an estimated annual salary of $25,440 based on hourly pay of $12 and assuming a full-time schedule. Comprehensive benefits include paid time off, comprehensive health plans, life and disability insurance, 401(k) plan with employer match, employee assistance program, parental and caregiver leave, and sick time off.



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