Production Management Consultant

3 weeks ago

Cary, United States MetLife Services and Solutions, LLC Full time
Description and Requirements

Role Value Proposition:

MetLife's Corporate Systems Technology Organization is seeking a seasoned professional to join its Centralized Application Response team. As the Production Management Consultant, you will play a crucial role in overseeing daily operational activities, including the investigation and resolution of incidents, analyzing team performance metrics, and building strong relationships. This role supports our products within various Business Areas, including Audit, Compliance, Corporate Security, Financial Management Group, HR, Legal, and Real Estate.

Key Responsibilities:
  • Responsible for day-to-day oversight of production management activities, including the investigation and resolution of incidents and service requests.
  • Ensure incidents are efficiently managed, communicated, and resolved in a timely manner.
  • Ensure all nightly production batch trails are completed on time according to SLA commitments.
  • Utilize technical and/or business knowledge to lead escalated issues to resolution.
  • Leverage metrics and monitoring tools to identify trends and prevent production incidents.
  • Collaborate with Product teams to prioritize a backlog of items aimed at improving the stability and efficiency of production applications.
  • Interact with vendor consultants to identify and implement solutions for optimizing operating efficiency of production systems and processes.
  • Document internal processes and procedures
  • Create PowerPoint presentations for meetings with product owners to illustrate incident trends.
  • Perform related duties as assigned or requested.
Required Skills/Knowledge
  • Bachelor's Degree in Information Systems, Computer Science or a related field
  • 5+ years of related IT experience
  • Experience with Incident management functions, with proven ability to lead incident triage calls.
  • Ability to integrate and analyze data from multiple sources, draw conclusions and provide recommendations.
  • Strong understanding of Service Level Agreements (SLAs) and customer-facing metrics
  • Strong relationship management and facilitation skills with the ability to manage multiple priorities effectively.
  • Excellent written and verbal communication skills, with the ability to present technical details to both technical and non-technical audiences.
  • Ability to collaborate in a matrixed environment to achieve a shared goal.
Preferred:
  • Experience or knowledge of the Agile Delivery Model (ADM)
  • Experience or knowledge of AI tools and technologies
  • Knowledge of DevOps and Agile practices
  • Experience working with remote or offshore teams.


Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more

About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at [redacted]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

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