Sales Analyst

3 weeks ago

Rochester, United States Marquardt U.S. Full time

The Inside Sales Analyst is responsible for maintaining customer relations and providing sales support for primarily automotive OEM customers. In addition, this role is responsible for supporting contract maintenance, customer change notices, tooling administration, warranty management, and forecasting.

Essential Responsibilities:

  • Provide daily contact and support with existing customers, including use of OEM supplier portals
  • Respond to customer inquiries in a timely manner
  • Coordinate with production, shipping and logistics regarding delivery of customer orders
  • Create and maintain updated customer records including contact, product information, and customer profiles
  • Act as resource for customers and their end users regarding product specifications, pricing, and availability
  • Complete order entry and change notice entry into SAP and supplier portals
  • Coordinate, follow up and track leads and samples
  • Track and confirm delivery of expedited and/or priority shipments
  • Monitor all special pricing, contract pricing structures, complaints
  • Support tooling administration
  • Support the sales team with the quotation process
  • Support the sales team with forecasting and updating
  • Complete sales deviation analysis and warranty tracking
  • Support the finance department regarding customer payment issues
  • Load contracts into PLM for review
  • Other duties as assigned by manager

Required Qualifications:

  • Associates Degree in a related field, Bachelors Degree preferred
  • 3+ years of related experience supporting a sales team; experience in the automotive industry is highly preferred
  • Experience interfacing with customers in a fast paced environment
  • Advanced computer skills, including the use of SAP, PLM, and MS Office software.
  • Advanced verbal communication skills, including group presentation
  • Ability to establish and maintain effective working relationships with managers, supervisors, employees, customers, and the general public
  • Ability to work across departments of the organization in a team environment
  • Ability to learn technical specifications to represent our products
  • Ability to multi-task and independently manage workload
  • Strong planning and organization skills
  • Ability to prepare complex written reports and other documents
  • Ability to comprehend complex verbal and written instructions

Core Values We Admire:

  • Integrity You believe in honest and transparent communication internally and externally
  • Flexibility You enjoy a fast-paced, dynamic environment and remain positive and agile when plans change and evolve
  • Partnership You are an excellent team player who is able to build strong relationships and effectively partner with other team members to achieve results
  • Innovation You think outside of the box and share your ideas with the team to support new and game changing technology
  • Pursuit of Excellence You strive to be the best, in and out of Marquardt

The Perks of Working at Marquardt:

  • Innovative products and diverse customer base
  • Competitive compensation and paid vacation annually plus personal time
  • Generous benefits including medical, dental, vision, and life insurance that start on your first day, as well as disability and 401k with matching
  • Support and resources to continue your learning and development, including a tuition reimbursement program
  • Supplier discounts on GM, FCA, and Ford
  • Amazingly smart and fun teammates, and a management team invested in your development and success
  • Company events such as picnics and holiday gatherings and supporting the community as a team

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