Sales and Service Overnight

4 weeks ago

Santa Ana, United States 24 Hour Fitness Full time

**FULL-TIME** Part-time

**LOCATION** 2800 N. Main St Santa Ana CA 92705

**THIS IS AN OVERNIGHT POSITION**

**JOB SUMMARY**

The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym. The SSO will regularly interact with guests inquiring about memberships and through consultative and engaging conversation, helps inspire guests to take the right next steps in pursuing their fitness goals. In addition, the SSO maintains relationships with existing members, greeting them during check-in, resolving concerns that may arise, and contributing to a best-in-class member-centric environment.

**ESSENTIAL DUTIES & RESPONSIBILTIES**

**Member Engagement**

Uphold Service Commitments and drive member satisfaction by:

* Ensuring members receive a friendly greeting/check-in and prompt attention to their needs

* Maintaining name relationships with members and serving as a resource for their questions or concerns

* Resolving member concerns as they arise and when needed, escalating through the proper management channels

* Being present on the club floor and locker rooms, helping keep a clean and safe environment

* Regularly conducting team cleans and identifying equipment and/or amenities in need of service

**Guest Experience & New Member Onboarding**

Generate quality guest visits and assist enrollment as needed through:

* Helping guests become comfortable in the club

* Offering tours, discussing amenities and answering membership questions

* Inspiring guests to achieve their personal fitness goals

* Presenting 24 Hour Fitness in a way that best connects with guests

* Removing barriers and misconceptions on both free and fee-based Fitness services (Personal Training, Group Exercise, 24GO Digital)

* Ensuring new members are set up for success by meeting with a Personal Trainer

**Retail Merchandising and Other In-Club Promotions**

Sell retail products and generate additional club revenue by:

* Maintaining a proficient knowledge base of current retail products

* Ensuring proper retail merchandising and planogram standards

* Encouraging members to refer guests to try the club

* Offering in-club promotions including Personal Training, Add-On Memberships, etc.

**ORGANIZATION RELATIONSHIPS**

This position will report directly to the Sales & Service Manager.

**REQUIRED QUALIFICATIONS**

**Knowledge, Skills & Abilities**

* All 24 Hour Fitness Membership sales and administrative processes

* Computer skills for using 24 Hour Fitness systems and other common applications as needed

* Strong customer service skills

* Strong communication skills both oral and written

* Organization skills

* Attention to detail

**Minimum Educational Level/Certifications**

* High School diploma or General Educational Development (G.E.D.).

* Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required. CPR & AED certification will be provided through 24 Hour Fitness.

* Must complete SSO training (includes Club Orientation and Club Safety) prior to working alone at the front desk.

**Minimum Work Experience and Qualifications**

* Must have 6-12 months experience in customer service function.

* Prior overnight shift experience preferred.

* Experience operating multiple phone lines preferred.

* Basic computer skills.

**Physical Demands/ Environmental Conditions**

* While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels and reaches with hands and arms.

* Frequently required to lift and/or move up to 45 lbs.

* While performing the duties of this job, regularly exposed to moving mechanical parts.

* The noise level in the environment is occasionally loud.

**Travel Requirement**

* Some travel may be required to attend meetings and trainings.

**DISCLAIMER** : This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

**Benefits Summary**

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.

**Compensation Summary**

**All Employees:** Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan.

**Average of 30 hours or more per week:** Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).

Actual offer may vary from posted hiring range based on location, work experience, and/or education.

Pay Range: $16.00 - $16.00

**FUNCTIONAL GROUP** Service

  • Sales and Service Overnight

    2 weeks ago

    Santa Clara, United States 24 Hour Fitness Full time

    **FULL-TIME** Part-time **LOCATION** 3615 El Camino Real Santa Clara CA 95051 **THIS IS AN OVERNIGHT POSITION** **JOB SUMMARY** The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays...

  • Wireless Sales Manager

    3 weeks ago

    Santa Ana, United States Acosta Sales & Marketing Full time

    Experience/skills and/or location may influence position wage rate Range Minimum: $ 21.00 Range Maximum: $ 25.00 Function: Field Management Employment Duration: Full-time Medical, dental and vision insurance Company-paid life insurance, short-term and long-term disability 401k program Generous Paid Time Off (PTO) program Description and Requirements Wireless...

  • Ai Software Sales Representative

    5 days ago

    Santa Ana, United States Align Sales Pros Full time

    **Calling All Experienced Cold Callers and Sales Representatives!** Are you an experienced cold caller or sales representative looking to advance your career in the dynamic field of AI software sales? Lovage is actively seeking talented individuals to join our team and help drive our mission of providing innovative AI solutions to businesses. **About...

  • Assistant Sales Manager

    3 weeks ago

    Santa Ana, United States Service Corporation International Full time

    Fairhaven Memorial Park Mortuary Crematory and Flower Shop All current associates must apply through "My Career" on your Workday Homepage Consider the possibilities of joining a Great Place to Work! Responsible for achieving annual pre-need sales volume and margin goals of sales team as well as individual sales production. Observe sales representatives...

  • Overnight Cabin Cleaner

    2 weeks ago

    Santa Ana, California, United States ABM Industries Full time

    Overview The Cleaner position provides the cleaning and upkeep of an assigned area. Position Summary DetailsPay $18.50. The Overnight Cabin Cleaner position provides the cleaning and upkeep of an assigned area. Responsible for conducting security searches on designated aircraft according to company, client, and regulatory policies, specifications, and...

  • Remote Sales Consultant

    3 weeks ago

    Santa Ana, United States Winterfell and Company Full time

    Job DescriptionJob DescriptionReady to Dive into the World of Sales?Become a part of our vibrant team as a Sales Consultant on a 1099 contract basis. Whether you're a seasoned sales professional or just starting out, this exciting opportunity lets you make a significant impact while enjoying the flexibility of remote work. With our support, you can...

  • Remote Sales Consultant

    3 days ago

    Santa Ana, United States Winterfell and Company Full time

    Job DescriptionJob DescriptionPlease note that we don't consider International Candidates.Ready to Dive into the World of Sales?Become a part of our vibrant team as a Sales Consultant on a 1099 contract basis. Whether you're a seasoned sales professional or just starting out, this exciting opportunity lets you make a significant impact while enjoying...

  • Counter Sales Associate

    3 weeks ago

    Santa Ana, United States White Cap Full time

    A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving...

  • Outside Sales Representative

    4 weeks ago

    Santa Ana, United States Bedrosians Tile and Stone Full time

    Outside Sales Representative Job Overview Outside sales representatives are responsible for growing current client accounts while also pursuing new accounts. You are responsible for distributing and promoting all new product lines while keeping clients up to date on current pricing, product changes, stock levels and order statuses. You are responsible...

  • Sales Associate

    4 weeks ago

    Santa Ana, United States Childrens Place, Inc. Full time

    Location: Santa Ana, California Job Summary: The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. The Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. The Sales Associate will...

  • Inside Sales Representative/customer Service

    4 weeks ago

    Santa Ana, United States Five Star Bath Solutions Full time

    **Five Star Bath Solutions of Los Angeles - Inside Sales Rep/Customer Service Rep** Come and grow with us! As an Inside Sales Rep/Customer Service Rep, you will play a critical role in accurately maintaining client records, managing sales appointments, and optimizing lead results. The main responsibility of this position is to ensure we are converting the...

  • Sales Manager- Santa Ana, CA

    4 weeks ago

    Santa Ana, United States Aramark Uniform Services Full time

    ** Sales Manager- Santa Ana, CA** **Job Category****:** Manager **Requisition Number****:** SALES13789 Showing 1 location **Job Details** **Description** AUS provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, AUS works with local and...

  • Overnight Guest Service Auditor

    4 weeks ago

    Santa Barbara, United States Kimpton Hotels Full time

    Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...

  • Counter Sales

    3 weeks ago

    Santa Ana, United States United Refrigeration Full time

    Job Description Job Description National HVACR wholesale distributor is looking for a full-time inside sales / customer service / counter position (1920 E. McFadden Avenue, Santa Ana, CA 92705) to help support our continued growth and expansion. Candidates with multi-year sales experience in HVAC/R field or in other industries preferred. Genuine enthusiasm...

  • Inside Sales

    4 weeks ago

    Santa Ana, United States XS SCUBA INC Full time

    Job DescriptionJob DescriptionXS Scuba, a leading global scuba diving equipment supplier, is seeking a Customer Service Representative with an optimistic, team-oriented attitude. XS Scuba prides itself on its customer service and commitment to the scuba industry.Position Description:The Customer Service Representative will be responsible for providing...

  • Inside Sales, Aftermarket Parts

    4 weeks ago

    Santa Ana, United States Sulzer USA Inc. Full time

    Job DescriptionJob DescriptionJob descriptionPosition Summary:Receive, reviews and processes all new product orders accurately and timely, including but not limited to confirming contact and billing information and Purchase Order and Letters of Intent terms and conditions, full order process entry into ERP, change order process, commission worksheet...

  • Customer Service Sales Representative

    4 weeks ago

    Santa Ana, United States Downtown Jewelry Loan Full time

    Job DescriptionJob DescriptionWe are a Jewelry Shop located in Downtown Santa Ana. We are looking for a customer service/sales representative to work at Jewelry Shop. The job involves helping customer choose jewelry, answering any questions they may have in regards to jewelry , as well evaluating certain jewelry pieces to see if we are able to accept them in...

  • Counter Sales

    4 weeks ago

    Santa Ana, United States United Refrigeration, Inc. Full time

    Job DescriptionJob DescriptionNational HVACR wholesale distributor is looking for a full-time inside sales / customer service / counter position (1920 E. McFadden Avenue, Santa Ana, CA 92705) to help support our continued growth and expansion. Candidates with multi-year sales experience in HVAC/R field or in other industries preferred. Genuine enthusiasm for...

  • Service & Sales Representative- Training Provided

    3 weeks ago

    Santa Ana, United States Auto-Chlor System Full time

    **Discover Growth and Stability at Auto-Chlor System - **Santa Ana**!** Join us as a Service & Sales Representative and experience a path of career progression, unwavering stability, and extensive training. Our commitment to your success is reflected in our track record of never laying anyone off and our increased workload during COVID, which solidified our...

  • Overnight Guest Service Auditor

    2 months ago

    Santa Barbara, United States The Kimpton Hotel & Restaurant Group, LLC Full time

    Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new Guest Service, Auditor, Guest, Audit, Overnight, Service