CSA Department Lead

2 weeks ago

Lancaster, United States LANCASTER FARM FRESH COOP INC Full time

Job DetailsJob LocationLancaster - Lancaster, PATravel PercentageNegligibleJob CategoryAdmin - ClericalDescriptionCSA Department LeadAre you passionate about clean, sustainable eating? Enthusiastic about working in a people-first culture committed to living the good life and eating the good food while being good people? Awesome Keep reading... Who we are - We are a nonprofit organic farmers' cooperative of over 100 farmers in Lancaster County, Pennsylvania. We focus on creating healthy, high-quality foods from our highly maintained and enriched soils on our small-scale family farms. We deliver the best local organic produce, value-added products, and humanely raised and pastured animal products to retail establishments, co-ops, restaurants, and institutions. The perks of working here - Medical, dental and vision coverage 4% match for 401(k) Paid Time OffFree summer CSA (community shared agriculture) share Access to employee store with discounted organic food and drink and awesome LFFC-branded swag Being part of something that will make you feel good at the end of the day Position Summary -The CSA Department Lead is responsible for providing leadership, guidance, and support to CSA team members. This position will play a key role in ensuring that the CSA department is operating smoothly, connecting well with co-op members, and reaching sales goals.What you'll be doing - Lead, coach, and develop members of the CSA teamProvide direction and daily priorities Provide training and support to CSA team members on company products, services, and policiesObserve staff performance and provide feedbackAssist CSA team members in resolving customer issuesWork with the team to promote and increase CSA sales Identify and implement process improvements to enhance the efficiency of the CSA DepartmentDevelop and maintain strong relationships with customersCreate and maintain staff schedulesRepresent the CSA department at meetings and eventsAct as a liaison between the organization and employees Work with senior management and other peers for strategy development and execution planningAssist with special projects as neededQualificationsWho you are -Bachelor's degree in business administration, marketing, or a related field3+ years of experience in a wholesale or customer service roleProven track record of success in meeting or exceeding sales goalsStrong leadership, coaching, and mentoring skillsExcellent written and verbal communication skillsStrong problem-solving and decision-making skillsAbility to work independently and as part of a teamProficient in Microsoft Office SuiteThis job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities, or requirements. Other duties, not listed here, may be assigned as necessary to ensure the proper operations of the team.Essential Functions / Tasks:Requirements:Physical:VisionAbility to read data and the computer screen.HearingHearing required to hear customers and co-workers make requests.Sense of SmellAbility to smell is not relevant.GrippingInfrequently.LiftingInfrequently.StoopingInfrequently.SquattingInfrequently.Push/PullInfrequently.KneelingInfrequently.ClimbingInfrequently.BendingInfrequently.ReachingInfrequently.Equipment OperationInfrequently.Carry ObjectsInfrequently.SittingProlonged sitting.WalkingOccasional walking.StandingInfrequently.Work environmentOffice environment.ClimateTemperature controlled.Mental & Psychological Demands:ComprehensionUnderstands and retains directions.Reading/WritingExcellent reading/ writing skills.SpeakingCommunicate effectively with co-workers and customers.Decision MakingUse advanced problem-solving techniques.Attention to Task/Detail:Critical Thinking SkillsOrganize tasks and set priorities.Multi-TaskingPerform and /or direct multiple tasks simultaneously.Interaction with Others:Customer ServiceAbility to interact with the public in a positive and friendly manner.Co-workersAbility to interact with co-workers in a positive and friendly manner.Lancaster Farm Fresh Co-op is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Candidates from ALL walks of life are encouraged to apply.

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