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Entry Level Client Support Team Member

2 months ago

New York, United States Synergy Management Full time

Come work as an Entry Level Client Support Team Member at a growing company that offers excellent perks and opportunities Advancement within, NO seniority, and training alongside some of the most accomplished leaders in our business.

Who we are: Synergy has been in the NYC area and has significantly impacted the community working with household name clients. You may even use their products daily We use our direct sales and marketing tactics to offer only the best customer satisfaction. We offer exceptional mentoring programs for our Entry Level Client Support Team Members and offer full-paid training. Right now, we are looking to take someone from the entry-level and train them into a Client Account Manager within the next 8-12 months.

The position: We are looking for an Entry Level Client Support Team Member with 1-2 years experience in a Client-Facing role. We are looking to quickly transition someone from the entry-level to a Trainer role to assist new start orientations, compliance, and territory management to support the Sales team ASAP. Some responsibilities include:

  • Help to resolve customer problems.

  • Answering customer questions about products or services.

  • Opening/closing customer accounts while recording information for clients.

  • Handle sensitive customer information, such as social security numbers, credit checks, contact info, etc.

  • Assist in the onboarding process for new trainees in the Management Training Program.

  • Support the sales team by providing solutions and ideas.

  • Maintaining customer records and updating account information.

  • Update, renew, or create new accounts for potential customers.