Dental Patient Coordinator

3 weeks ago


Englewood, United States Peak Dental Services Full time

Job Type

Full-time

Description

Full-Time Dental Patient Coordinator needed in Englewood, Colorado for an established specialty dental office.

Locally owned and operated since 1979, we're the original all-in-one dental and implant center serving Colorado. Each Mile High Denture & Implant Center has onsite dental labs, 3-D CT scanners, and a team of dental and implant specialists. We are looking for a polished and patient-centric Dental Patient Coordinator to help us deliver a distinctive patient experience to each patient from start to finish.

The Patient Coordinators primary role is to manage a smooth end-to-end patient scheduling experience. This role would include optimizing the doctors' schedules by scheduling patient's treatment according to pre-set templates or doctors' instructions. We are a fast-paced office where we go above and beyond for our patients and seek a dynamic, self-motivated individual who can fulfill these expectations.

Responsibilities include:

  • Delivering an outstanding customer experience
  • Optimizing the Doctors' and Hygienists' schedules through efficient and smooth scheduling
  • Managing our technology-driven patient recall system (e.g., automated pre-recorded calling systems, automated e-mail, and text messaging systems)
Customer experience leadership
  • Answer the phone with a smile, make and encourage appointments - maintain Scheduling Institute Certification
  • Ensure new patients are given priority on the schedule and appropriately noted on the schedule (e.g., make every effort to cater to the new patients scheduling requests)
  • Make sure emergency patients are offered the immediate attention they are requesting
  • Maintains a short notice "call list" to use in case of cancellations
  • Become a "master" at implementing/using the Scheduling Institute's tactics to make appointments and strongly discourage broken appointments
  • Ensures that patients wait no longer than 10 minutes before being seen, handling it with the chairside assistant, the doctor, or whoever can get them in.
  • Keep patients accurately informed and comforted about the expected wait time (e.g., focus your attention on putting them at ease and feeling welcomed)
  • Make sure the phone is answered within 3 rings
  • Check and return all voice messages on the same day
Full-time associates are eligible for benefits which include medical, dental, vision, PTO, holiday pay, life insurance, employee assistance program, and matching 401k. #joinourteam today~

Requirements

Requirements
  • 1+ years working in a specialty dental office is required
  • Strong communication skills both written and verbal
  • Patient scheduling experience
  • Dental Insurance knowledge is required
  • Experience working with 3rd party financing vendors is a plus
  • Denticon knowledge is a plus


Salary Description

$20-$23/hr

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