Customer Support Specialist

3 weeks ago

Tampa, United States Yara International ASA Full time

Location: Tampa, FL, US

Date posted: Oct 20, 2021 Job Function: Customer Service Job Type: Permanent Job Requisition ID: 9450 ** Customer Support Specialist**

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.

****About the Unit****

The Customer Service Department ensures the placement, shipment and invoicing of all sales for Yara North America; being responsible for sales from over 100 terminals with hundreds of different products. Team members work in a fast paced and hectic environment, while always keeping a positive attitude and customer focus.

The Customer Support Specialists shift will be from 10:00AM to 7:00PM.

****Responsibilities****

* Support customers on order requests made via phone, fax, or email

* Be the main Yara contact for customers, plants, transportation, credit and marketing team, concerning all orders and shipment issues

* Develop full knowledge of products, inventories, sites specifics, as well as Customer Service and Supply Chain procedures, for sound decision making of every order request

* Ensure proper alignment between all parts involved in the order, to prevent problems resulting in a financial impact or operational errors

* Hold critical judgment of orders, to identify possible shipment delays or improper pricing

* Portray a positive image of Yara through daily contact with customers and evaluation of customer needs, delivering support in a polite and respectful manner

****Profile****

* Minimum three years of experience within Customer Service

* Work experience in a global organization or Associate Degree in Business Administration, Supply Chain or related fields

* Proficient communication skills and problem solving skills

* Proven multi-tasking and organizational skills

* Willingness to contribute to a diverse group

* ERP knowledge, preferably SAP

* Good Microsoft skills, specifically MS Outlook and Excel

****Additional Information****

* Must be a U.S. citizen or lawful permanent resident

****Knowledge Grows****

Yara North America encourages and supports career growth and development, ensuring that you will come for a job but stay for a career.

****Total Rewards****

Yara North America offers our employees a well-rounded Total Rewards package with competitive health care, life insurance, 401(k), and well-being benefits which include tuition reimbursement, paid time off, and paid maternity and paternity leave.

****Contact Details****

Bernadette Di Piazza, HR Business Partner

Email: bernadette.dipiazza@yara.com

****Apply No Later Than****

November 5, 2021

**Knowledge Grows Through Differences**

Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity & Inclusion (D&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassador networks.

**Nearest Major Market:** Tampa

**Job Segment:** ERP, Supply, SAP, Supply Chain, Technology, Operations

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