Customer Support Specialist

4 weeks ago

Tampa, United States Ultimate Staffing Full time
JOB DESCRIPTION

After the first 3 months they offer 10 days of paid time off AND pays holiday pay in which the office is close FOR TEMPORARY EMPLOYEES

RESPONSIBILITIES

* Support customers on order requests made via phone, fax, or email

* Be the main Yara contact for customers, plants, transportation, credit and marketing team, concerning all orders and shipment issues

* Develop full knowledge of products, inventories, sites specifics, as well as Customer Service and Supply Chain procedures, for sound decision making of every order request

* Ensure proper alignment between all parts involved in the order, to prevent problems resulting in a financial impact or operational errors

* Hold critical judgment of orders, to identify possible shipment delays or improper pricing

* Confirm complete ship-to on orders, ensuring accurate, on-time delivery

* Take over Point Person duties for plants or other duties as assigned by the CS Manager

* Portray a positive image of Yara through daily contact with customers and evaluation of customer needs, delivering support in a polite and respectful manner

EDUCATION / EXPERIENCE REQUIREMENTS

* Minimum three years of experience within Customer Service

* Work experience in a global organization or Associate Degree in Business Administration, Supply Chain or related fields

COMPETENCIES

* Strong communication skills and problem solving skills

* Strong multi-tasking and organizational skills

* Strong team & support orientation

* Solid customer service skills

* ERP knowledge, preferably SAP

* Good Microsoft skills, specifically MS Outlook and Excel

ESSENTIAL JOB FUNCTIONS

The position holder needs to be able to:

* Answer phone calls timely

* Read, sort documentation

* Work with computer systems

* Multitask

* Problem solve

* Be attentive to details

Desired Skills and Experience

JOB DESCRIPTION
After the first 3 months they offer 10 days of paid time off AND pays holiday pay in which the office is close FOR TEMPORARY EMPLOYEES

RESPONSIBILITIES

* Support customers on order requests made via phone, fax, or email

* Be the main Yara contact for customers, plants, transportation, credit and marketing team, concerning all orders and shipment issues

* Develop full knowledge of products, inventories, sites specifics, as well as Customer Service and Supply Chain procedures, for sound decision making of every order request

* Ensure proper alignment between all parts involved in the order, to prevent problems resulting in a financial impact or operational errors

* Hold critical judgment of orders, to identify possible shipment delays or improper pricing

* Confirm complete ship-to on orders, ensuring accurate, on-time delivery

* Take over Point Person duties for plants or other duties as assigned by the CS Manager

* Portray a positive image of Yara through daily contact with customers and evaluation of customer needs, delivering support in a polite and respectful manner

EDUCATION / EXPERIENCE REQUIREMENTS

* Minimum three years of experience within Customer Service

* Work experience in a global organization or Associate Degree in Business Administration, Supply Chain or related fields

COMPETENCIES

* Strong communication skills and problem solving skills

* Strong multi-tasking and organizational skills

* Strong team & support orientation

* Solid customer service skills

* ERP knowledge, preferably SAP

* Good Microsoft skills, specifically MS Outlook and Excel

ESSENTIAL JOB FUNCTIONS

The position holder needs to be able to:

* Answer phone calls timely

* Read, sort documentation

* Work with computer systems

* Multitask

* Problem solve

* Be attentive to details

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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