Patient Service Representative
3 weeks ago
Monday - Friday 9:00AM - 5:30PM | Position Pay Range $17.73 - $19.90
Summary/Objective:
The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and ensures the patient knows and feels that they are the most important person in that moment. Creates an environment where our patients know they are a priority and provides spectacular service by doing what is necessary to take care of the patient. Performs administrative tasks such as answering phones, data entry, patient check in/out, and assists in scheduling patient appointments. Enters charges, verifies patients' insurance coverage, receives payments from patients, and issues receipts. Supports company initiatives by adopting new approaches, practices, and processes to deliver unmistakable quality, spectacular service, and operational excellence on a consistent basis.
Essential Functions
1. Answers inbound calls to the Center.
2. Provides a friendly and warm greeting to all patients and/or providers.
3. Checks scheduled patients in/out and ensures proper documentation is received from patient.
4. Collects co-pays, co-insurance, and deductible if necessary.
5. Listens and resolves patient, provider, and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed.
6. Ensures accurate data entry for patient registration.
7. Assists with medical records as needed.
8. Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
9. Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
10. Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)
11. Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.
12. Facilitates no-show appointments (calling patients, cancelling, rescheduling).
13. Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).
14. Monitors waiting room to avoid extended wait time and to assists patients as needed.
15. Requests orders and processes new/same-day requests.
16. Requests all patients complete a satisfaction survey after their exam.
17. Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
1. Communication Proficiency.
2. Organizational Skills.
3. Time Management.
4. Problem Solving/Analysis.
5. Customer/Client Focus.
6. Collaboration Skills.
Supervisory Responsibilities
This position has no supervision responsibilities.
Work Environment
This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.
Travel
No travel is expected for this position.
Job Qualifications
Minimum Qualifications/Experience:
•One plus year of experience providing exceptional customer service - healthcare environment preferred
•Detail oriented, self-motivated, a problem solver and a team player
•Ability to navigate multiple computer screens and browsers quickly and accurately
•Ability to excel in a very fast-pace team environment
•Ability to continuously "exceed" company and customer expectation
•Strong communication skills & professional demeanor
Education/Certifications:
•Minimum of High School diploma or equivalent (GED)
Additional Eligibility Qualifications
None required for this position.
Compliance
Adheres to Envision's Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.
Company Benefits
Below is a list of benefits that are offered to employees, once eligibility is met.
•Health Benefits: Medical/Dental/Vision/Life Insurance
•Company Matched 401k Plan
•Employee Stock Ownership Plan
•Paid Time Off + Paid Holidays
•Employee Assistance Program
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision.
OSHA Exposure Rating: 1
It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.
Health Images is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.
Accepting applications until 3/18/24
-
Sales/Customer Service Representative
2 days ago
Broomfield, United States Elite Dance Academy Full timeJob DescriptionJob DescriptionSalary: $15-$17 per hour depending on experienceWe are a dance studio in Broomfield, CO seeking a sales and customer service representative who values commitment, family and respect. This person needs outstanding communication skills, needs to be engaging and approachable, and needs to have stellar sales ability. This person...
-
Bilingual Customer Service Representative
2 days ago
Broomfield, United States Emerge Professional Full timeJob DescriptionJob DescriptionWe are partnered with a national law firm holding a practice dedicated to the collection of delinquent government receivables. For over 40 years they have been providing customized collection programs for their public sector clientele.Located in Broomfield, CO, they offer excellent training and room for advancement! The goal of...
-
Sales and Service Representative
3 weeks ago
Broomfield, United States SalesFirst Recruiting-1 Full timeJob DescriptionJob DescriptionCOMPANY:Our client is a well-established company that specializes in manufacturing and distributing first aid products to local businesses. They are known for providing high-quality products with excellent customer service that has solidified their reputation in the industry. First aid is their primary focus to ensure your...
-
Full Time Retail Sales Representative
7 days ago
Broomfield, United States SAS Retail Services, Inc. Full time**Full Time Retail Sales Representative** **Broomfield, CO 80020** **Full Time Retail Sales Representative** We are hiring a Full Time Retail Sales Representative to collaborate and strategize with store managers to improve sales and execute on client expectations . This Sales Representative will demonstrate outstanding customer service and selling skills...
-
Patient Care Coordinator
2 weeks ago
Broomfield, United States Ridgeview Pediatric Dentistry Full timeJob DescriptionJob DescriptionOur amazing dental team is looking to add a full time Patient Care Coordinator. Dental office experience is preferred but if you have the right personality and qualifications we are open to meeting you! We are looking for someone who loves working with people, is self-motivated, reliable, patient focused, and demonstrates...
-
Patient Care Coordinator
1 week ago
Broomfield, United States Emerge! Full timeWe are looking for a Medical Receptionist to join a well-established audiology practice with locations in Boulder, Broomfield, and Lafayette, CO. This full-time job opportunity is seeking an individual that is motivated and energetic with strong customer service skills. This opportunity is a great foot in the door to grow your career in a professional office...
-
Customer Service Associate
2 days ago
Broomfield, United States Elite Dance Academy Full timeJob DescriptionJob DescriptionSalary: $13-$17 depending upon experienceWe are a dance studio in Broomfield, CO seeking a sales and customer service representative who values commitment, family and respect. This person needs outstanding communication skills, needs to be engaging and approachable, and needs to have stellar sales ability. This person needs to...
-
Sales Development Representative
2 days ago
Broomfield, Colorado, United States LogRhythm Full timeDescriptionLogRhythm helps busy and lean security operations teams save the day-day after day. There's a lot riding on the shoulders of security professionals-the reputation and success of their company, the safety of citizens and organizations across the globe, the security of critical resources-the weight of protecting the world. LogRhythm helps lighten...
-
Business Development Representative
5 days ago
Broomfield, United States Scale Up 360 Full timeAbout Us:At World Wide Events, our mission is to empower businesses and social brands. Join us as a Business Development Representative and be part of our vibrant team. This role offers a fantastic opportunity to develop your career in a fast-paced environment while fostering an entrepreneurial mindset. Our thorough training program and guidance from...
-
Business Development Representative
4 days ago
Broomfield, United States Scale Up 360 Full timeAbout Us:At World Wide Events, our mission is to empower businesses and social brands. Join us as a Business Development Representative and be part of our vibrant team. This role offers a fantastic opportunity to develop your career in a fast-paced environment while fostering an entrepreneurial mindset. Our thorough training program and guidance from...
-
Business Development Representative
5 days ago
Broomfield, United States Scale Up 360 Full timeAbout Us:At World Wide Events, our mission is to empower businesses and social brands. Join us as a Business Development Representative and be part of our vibrant team. This role offers a fantastic opportunity to develop your career in a fast-paced environment while fostering an entrepreneurial mindset. Our thorough training program and guidance from...
-
AR Representative
4 weeks ago
Broomfield, Colorado, United States Concentra Career Choice Full timeOverview: Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward – always working to ensure welcoming,...
-
Business Development Representative
5 days ago
Broomfield, United States World Wide Events Full timeJob DescriptionJob DescriptionAbout us:At World Wide Events, we are on a mission to empower businesses and social brands. We invite you to join our growing team as a Business Development Representative. This role presents a unique opportunity to cultivate a fulfilling career within an expeditious environment, while concurrently fostering the acumen and...
-
Patient Access AssociateI Pre Access Specialist PRN
22 hours ago
Broomfield, United States SCL Health Full timeJob Description This is a remote position You. You bring your body, mind, heart and spirit to your work as a Pre-Access Registration Specialist. You know how to move fast. You know how to stay organized. You know how to have fun. You're great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be...
-
Broomfield, United States SCL Health Full timeJob Description This is a remote position You. You bring your body, mind, heart and spirit to your work as a Pre-Access Registration Specialist. You know how to move fast. You know how to stay organized. You know how to have fun. You're great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be...
-
Guest Service Agent
2 days ago
Broomfield, United States Tharaldson Hospitality Full timeGuest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule...
-
FT and PT Front Desk/Guest Service Agent
2 days ago
Broomfield, United States Sunridge Hotel Group Full timeJob DescriptionJob DescriptionFront Desk/Guest Service AgentWe are hiring for both day time and Evening Shifts!Pay is DOE but can range from $17.00 and up per hour.SUMMARY: Accommodates guests of the hotel by performing the following duties. ESSENTIAL FUNCTIONS:Greets, registers, and assigns rooms to guestsHandles confidential information, including guest...
-
Sales Executive
7 days ago
Broomfield, United States FLS Transportation Service Limited Full timeJob DescriptionJob DescriptionSalary: 55k-65k plus commission FLS Transportation Service is currently seeking, motivated, high energy, and established Transportation Brokerage Sales Professionals to join our rapidly growing organization. We deliver outstanding customer experiences for one of North America’s biggest brands. We’ve been doing it for...
-
Service Sales Account Manager
4 weeks ago
Broomfield, Colorado, United States Hitachi Careers Full timeDescription General Information:We are currently seeking a seasoned Service Sales professional to serve Hitachi Energy as a Service Sales Account Manager (SSAM). This person will be expected to present our service solutions to new and existing clients. This position will primarily focus on the Mid-Central Region – exact base location is targeted for the...
-
Broomfield, Colorado, United States Hitachi Careers Full timeDescription General Information:Hitachi Energy is seeking for Global Business Development, Field Service Management.Your Responsibilities:Field service management industry expertise with a focus on utilities, rail and mining; with preferred experience in vegetation management.Leverage existing network and establish new contacts within the Utilities, Rail,...
