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Floating Retail Specialist

1 month ago

Burlington, United States Asurion Full time

Floating Retail Specialist - Sales, Repair & Tech

SIGN-ON BONUS - $1,500

Starting Pay - $20.30, per hour + maximum incentive potential of up $700/month, based on performance

If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you Apply now if you are a customer service & sales focused individual with troubleshooting and electronic repair skills, looking to build authentic relationships

When will you support? Support will be both in person at the retail location & at home for messaging support, based on business needs.

  • Store support schedule may vary between 8am-11pm - up to 40 hours/week
  • Messaging support schedule may vary between 7am-11pm - up to 1-3 days/week

Where will you support? Your main location will be Burlington, MA. Based on business needs, you may support these locations as well:

  • Boston, MA: 699 Boylston St

What will you do?

  • Travel to locations within the market as advised by the Operations leader and based on business need
  • Responsible for monitoring virtual messaging platforms, based on business needs upselling Asurion home+ products
  • Provide technical expertise, troubleshoot, and repair customer electronic devices
  • Complete initial 4-week paid training, including Apple & Samsung Certifications
  • Manage inventory
  • Partner with cross-functional teams to deliver programs/processes and provide feedback
  • Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs
  • Sharing feedback with leadership regarding process opportunities within the store
  • Drive own vehicle safely and responsibly to and from locations in a variety of situations including heavy traffic and inclement weather
  • Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customers needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
  • Be the face of Asurion and deliver award-winning, personalized customer experiences
  • Other duties as assigned.

If youre a good fit for the job, youll have:

  • 1+ years of customer service/sales experience
  • 6+ months experience with product service support or electronics troubleshooting (preferred)
  • Ability to work a flexible retail schedule plus at home messaging support, based on business needs
  • Must be willing to travel within assigned market, supporting multiple store locations with limited notice
  • Travel for this position should be expected up to 100% of the time.
  • Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience
  • A completed background check (criminal and drug test)
  • Basic knowledge of Microsoft Office
  • Ability to stay organized and multitask in a fast-paced environment
  • Computer literacy in typing and ability to toggle multiple windows
  • Knowledge of mobile devices and operating systems
  • For messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the companys standards
  • Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
  • Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)

We take care of you:

  • Certifications & ongoing training
  • Competitive hourly pay & performance-based bonuses
  • Benefits Health, Dental, Vision and more
  • Paid Time off
  • Career growth opportunities
  • Skills development and hands-on training
  • Uniform allowances
  • Mileage Reimbursement
  • And more Asurion offers a wide range of perks and benefits for mental, physical and financial health

Get to know us:
Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.

NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.
ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.

THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING