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Service Specialist
2 months ago
EQ is a leading international provider of shareholder, pension, remediation and credit technology. With over 5,000 employees, it supports 37 Million people in 120 countries. EQ‘s purpose is to care for every customer and simplify every transaction, delivered with less of an impact on the environment. In December 2021 EQ formally moved into private ownership by affiliates of Siris Group Capital, LLC.
EQ and AST have joined forces. Together, EQ and AST in the U.S. are a leading provider of ownership data management, analytics and advisory services to public and private companies as well as corporate issuers and mutual funds. EQ and AST together offer a comprehensive product set, including transfer agency services, cap table management, equity compensation services, proxy solicitation and advisory services, private company solutions and bankruptcy claims administration services. Affiliates include, D.F. King and Co., Inc., AST Private Company Solutions, Inc., and Donlin, Recano & Company, Inc. Learn more at: www.astfinancial.com and www.equiniti.com/us
***This is a permanent, full-time role and will be fully onsite in our Mendota Heights office
This position will support the Document Retention team. Document Retention is responsible for managing all inbound physical transaction requests in a storage area. Individual will be responsible for pulling and compiling the documents along with a reject letter to be sent back to the shareholder. Also responsible for contribution report balancing and IRIS pull requests. Also responsible for logging all outbound certificates for tracking purposes.
Document Retention is responsible for managing all inbound physical transaction requests in a storage area.
Core Duties/Responsibilities
The successful candidate will be responsible for the following:
o Customer Service (internal & external)
o Researching inquires
o Reviewing time sensitive and/or complex documents
o Revising departmental procedures
o Coordinate situations that involve other departments.
o Desktop deposits
o Pulling reports involving checks
o Retrieving documents
o Mailing active/archived work items and inserting comments
Skills, Capabilities and Attributes
The successful candidate will demonstrate the following experience, skills and behaviors:
o Strong communication & problem solving skills
o Financial services and/or transfer agent operations experience preferred
o Ability to comprehend moderate to complex operational processes and their interrelationship
o Ability to work independently and multi-task
o Must be able to demonstrate exceptional customer service and display professionalism
o Team player with strong interpersonal skills and adaptability
o Self-starter with ability to follow client request through resolution
o Strong attention to detail and accuracy skills
o Organization, time-management, and prioritization skills
o Ability to navigate multiple computer systems, applications, and utilize search tools to find information
o Knowledge of Microsoft Office Suite
o Experience in IRIS and Document Retention Management (DRM) a plus
Education Requirements
o High school Diploma or equivalent GED.
Experience requirements
o 18+ months of experience in one or a combination of the following: customer service, operations, financial services, accounting, business processing, analytical, financial, clerical, or call center.
o Lift 30 lb boxes
Compensation
$18.00-19.00 per hour
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
Apply here: ?adid=dG9ieS5ndW5uLjc3OTk3LjEyODY4QGVxdWluaXRpLmFwbGl0cmFrLmNvbQ
