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Front Desk Agent
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Front Desk Agent
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Salt Lake City, United States The Grand America Hotel Full timeWe are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...
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Front Desk Agent
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Front Desk Agent
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Lake Arrowhead, United States Pyramid Global Hospitality Full timeProperty About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...
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Front Desk Agent
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Front Desk Agent Graveyard
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Salt Lake City, United States The Grand America Hotel Full timeGraveyard shift plus pay differential! We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer...
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Fontana, United States Inland Empire Hotel Management LLC Full timeJob SummaryWe are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Inland Empire Hotel Management LLC. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests, managing reservations, and ensuring a smooth and enjoyable stay.Key ResponsibilitiesGuest Services: Register...
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Hotel Front Desk Representative
2 days ago
Fontana, United States Inland Empire Hotel Management LLC Full timeJob SummaryWe are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Inland Empire Hotel Management LLC. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests, managing reservations, and ensuring a smooth and enjoyable stay.Key ResponsibilitiesGuest Services: Register...
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Hotel Front Desk Representative
2 days ago
Fontana, United States Inland Empire Hotel Management LLC Full timeJob SummaryWe are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Inland Empire Hotel Management LLC. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests, managing reservations, and ensuring a smooth and enjoyable stay.Key ResponsibilitiesGuest Services: Register...
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Front Desk Agent Graveyard
1 week ago
Salt Lake City, United States Grand America Hotels & Resorts Full timeGreets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a dail Front Desk, Agent, Yard, Hotel
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Front Desk Agent Graveyard
1 week ago
Salt Lake City, United States The Grand America Hotel Full timeGraveyard Shift: Friday, Saturday, and Sunday from 10 PM - 6:30 AM We are looking for a Hotel Front Desk Agent for our Graveyard shift to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms,...
Front Desk Agent
2 months ago
About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company
Location Description
Are you looking to work at an exciting, iconic Lake Geneva area resort that has mastered the art of guest service? Then The Abbey Resort is The Lake Geneva Experience you are looking for We aim to hire individuals who are ready and committed to People First, Integrity and Excellence by creating memorable experiences in the lives of all we serve. As part of the Abbey Resort family, you are considered to be a 'transformational agent' for our guests and 'the best of the best' You will have the opportunity to join an incredibly talented team at an all-service resort situated on the beautiful shores of Geneva Lake. Our property mission is to exceed guests' expectations by genuinely creating lasting memories through our commitment to maintaining positive attitudes, providing outstanding service and superior accommodations. Every Guest, Every Associate, Every Time We offer an array of great benefits for all Abbey employees including property discounts in the Waterfront Shop, Waterfront and 240 West Restaurants, Caf Latte, Avani Spa and Salon, as well as discounted room rates for friends and family. We also offer on the job training, uniforms, recognition programs, housing options, free parking, and free employee meals through our Employee Galley. Scheduled hours may vary based on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours in order to properly support overall operations. We're always ready to lend a helping hand, as such, you would be required to perform other tasks and duties as assigned. If you are ready to come Be The Difference - apply now
Overview
What you will have an opportunity to do:
Front Desk Agents play an integral role in ensuring that each of our customers have exceptional stay experience. Front Desk Agents are responsible for positive guest interactions while interacting with guests in a friendly and efficient manner. They must also be knowledgeable on providing guest room information, resort information, special events happening at the resort and the area to guests at all times. Front Desk Agents are expected to be attentive to our Guests' needs, making them feel welcomed, comfortable, important and relaxed in a very formal manner.
If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
- Help guests discover their "Wanderlust" experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
- Help to resolve problems and "WOW" guests through recovery when things aren't quite right
- Promote and sell special hotel programs.
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
- Be knowledgeable of all emergency procedures and policies.
- Maintain house bank.
- Communicate all pertinent information to manager on duty.
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
- Assist other departments as needed.
Qualifications
What are we looking for?
The right person will be show excellent customer service skills, must be passionate about service and should thoroughly enjoy creating excellent experiences for our customers. The ideal candidate will also have a friendly, outgoing disposition and previous experience in the customer service field.
In addition, the right candidate match should have or be able to:
- High school diploma or equivalent experience/training.
- Previous hospitality or retail customer experience preferred.
- Effectively accomplish necessary tasks on computer and related systems.
- Effectively communicate in the English language.
- Be on their feet for extended periods of time.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
