Customer Service Representative I
2 months ago
Union: OPEIU 9 Grade: 3
FLSA: Non-exempt Hours per week: 40
Date Posted: 06/14/2024
Position Summary
The Customer Service Representative I provides customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status.
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
Key Duties and Responsibilities
- Maintains current knowledge of assigned Plan(s) and effectively applies knowledge in all job functions.
- Provides written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits.
- Updates files, including documenting system notes of conversations or action taken.
- Performs tasks associated with the administration of retirement and health and welfare benefits such as;
- Processing and/or sending mailers or required forms as requested by members.
- Processing and/or sending correspondence related to member or claims status.
- Processing enrollments and updating member information in applicable system(s).
- Distributing communications related to regulatory requirements.
- Initiates Action Requests to appropriate departments requesting adjustments to claims, retirement, and/or eligibility as necessary. Follows up to ensure successful completion of Action Request.
- Researches and resolves complex and technical issues and irregularities.
- Performs other duties as assigned.
- High school diploma or GED.
- Six months of experience working in customer service, third-party administrator processing, or benefits administration.
- Strong work ethic and team player mentality.
- Highly developed sense of integrity and commitment to customer satisfaction.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Solid organization skills with strong detail orientation and listening skills.
- Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations.
- Proficient computer skills including MS Office tools and applications.
- Call center experience in benefits claims, billing, or eligibility.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.
Disability Accommodation
Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at , and we would be happy to assist you.
Zenith American Solutions
Real People. Real Solutions. National Reach. Local Expertise.
We are currently seeking an experienced Customer Service Representative I with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.
Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 40 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before
We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more
Internals to Apply:
If you meet the minimum qualifications and are interested in applying for the above position, please submit an application.
-
Customer Service Representative
2 months ago
Milwaukee, United States Hatch Staffing Full timeBe Our Customer Champion: Join Us as a Customer Service Superstar! We are seeking a friendly and dedicated Customer Service Representative to join our team. The ideal candidate will be the first point of contact for our customers, providing exception Customer Service Representative, Customer Service, Representative, Retail, Staffing, Service
-
Customer Service Representative
3 weeks ago
Milwaukee, United States INTERFLIGHT Parking Full timeInterflight Parking Company in Milwaukee, WI We are looking for a Full Time (40hrs) customer service representative to join our team at MKE Airport. Our ideal candidate is attentive, punctual, and engaged. Responsibilities Primary responsibilities include: Office operation Telephone answering Customer service General office skills such as typing, filing,...
-
Customer Service Representative
2 months ago
Milwaukee, United States ADDEV Materials Group Full timeADDEV Materials ** Customer Service Representative** - Customer Service Representative Customer Service Representative West Allis, WI Hourly + Bonus after training is complete Seeking a self-motivated, hardworking and lively individual to help the momentum of our culture continue to grow. You will provide exceptional customer service and become an intricate...
-
Customer Service Representative
2 months ago
Milwaukee, United States internationalalfaromeousa.com Full timeThe International Autos Group is a family owned and operated group of dealerships serving customers in the Milwaukee, Menomonee Falls, Sheboygan, Chicago, Northwest Indiana markets and Minnesota. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968. Frank Mauro left behind quite a legacy and one...
-
Customer Service Representative
3 weeks ago
Milwaukee, United States QCHI Full timeLendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! This position will be located at Store 0253 8360 W Brown Deer Rd Milwaukee, WI 53223. The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team player...
-
Customer Service Representative
3 weeks ago
Milwaukee, United States Lake Express high speed fery Full timeLake Michigan's Fast Ferry is looking for motivated, reliable Customer Service Representatives for our upcoming season! The Lake Express Ferry travels between Milwaukee, Wisconsin and Muskegon, Michigan twice a day, with a third round trip on select summer evenings. All customer service and call center positions are land-based. Customer Service...
-
Customer Service Representative
2 days ago
Milwaukee, United States Hatch Staffing Full timeOur client prides themselves on delivering exceptional service and creating meaningful experiences for our members. Their customer service team is the face of the company, providing engaging and supportive interactions to both external clients and in Customer Service Representative, Customer Service, Representative, Retail, Staffing
-
Customer Service Representative
3 months ago
Milwaukee, United States Lake Express Full timeJob DescriptionJob DescriptionLake Michigan's Fast Ferry is looking for motivated, reliable Customer Service Representatives for our upcoming season!The Lake Express Ferry travels between Milwaukee, Wisconsin and Muskegon, Michigan twice a day, with a third round trip on select summer evenings. All customer service and call center positions are...
-
Customer Service Representative
3 weeks ago
Milwaukee, United States LendNation Full timeJob Details Description LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! This position will be located at Store 0253 8360 W Brown Deer Rd Milwaukee, WI 53223. The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are...
-
Customer Service Representative
2 months ago
Milwaukee, United States Russ Darrow Group Full timeFor over five decades The Russ Darrow Group has been delivering an uncompromised customer experience. Our involvement in the community and serving our customers has been the foundation of our success. The Russ Darrow Group is searching for motivated, hardworking, & driven individuals to help us keep developing our dynamic culture. **Why Us:** The Russ...
-
Customer Service Representative
4 weeks ago
Milwaukee, United States Brady Full timeWho are we:Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the Customer Service Representative, Customer Service, Customer Experience, Representative, Service Manager,...
-
Customer Service Representative
1 week ago
Milwaukee, United States Core Vision Consulting Full timeCore Vision is looking for a Customer Service Representative to join our growing team! You will be responsible for creating great rapport and relationships and providing product information and services. Core Vision specializes in representing our clients by providing exceptional customer retention and acquisition. The Customer Service Representative will...
-
Customer Service Representative
4 days ago
Milwaukee, Wisconsin, United States Eastcasle Place Full timeAbout Eastcastle PlaceWe are a Nonprofit Senior Living Community dedicated to serving residents and their families by offering a full continuum of care and fostering active and fulfilling lifestyles while respecting the dignity and independence of our residents.Job SummaryWe are seeking a talented individual to join our team as a Customer Service...
-
Customer Service Representative
3 weeks ago
Milwaukee, United States WFA Staffing Group Full timePosition: Customer Service Representative Location: Milwaukee, WI Pay Rate: $16/hr goes up to $18 after 90 days Overview: A growing company in Milwaukee is seeking a friendly and reliable Customer Service Representative to join our team. If you have a passion for helping others and enjoy working in a fast-paced environment, we want to hear from you! Key...
-
Customer Service Representative
20 hours ago
Milwaukee, Wisconsin, United States V. Marchese Inc Full timeV. Marchese Inc., a leading food service products supplier in Wisconsin, is seeking a skilled Driver Check-In CSR to provide exceptional customer service and support.Job Summary:The Driver Check-In role is a specialized position that involves providing onsite customer service, sales, cash handling, and gas card collection.Key Responsibilities:Provide prompt...
-
Customer Service Representative
3 weeks ago
Milwaukee, United States Extension, Inc Full timeExtension is seeking a Customer Service Representative for a Direct Hire opportunity with one of our clients located in Milwaukee, WI. What You’ll Impact at Our Client As the Customer Service Representative, you will be responsible for managing a seasonally large volume of customer inbound inquiries, entering purchase orders into the ERP system,...
-
Customer Service Representative
2 weeks ago
Milwaukee, Wisconsin, United States University of Wisconsin Credit Union Full timeJoin Our Team as a Customer Service RepresentativeWe are excited to expand our team at the University of Wisconsin Credit Union, and we are looking for enthusiastic individuals to fill the role of Customer Service Representative. This position is essential in providing exceptional support to our members.About the RoleAs a Customer Service Representative, you...
-
Customer Service Representative
4 weeks ago
Milwaukee, United States Trescal Full time**Job Description** Job Title Customer Service Representative Location Milwaukee - Milwaukee, WI US (Primary) Job Type Full-time Education High School Career Level Experienced (Non-Manager) Category Customer Service Job Ad **Trescal** is a growing company, looking for new talent to join our organization! We are the premier independent calibration,...
-
Customer Service Representative
3 months ago
Milwaukee, United States HMSHost International Full timeCustomer ServiceRepresentative ** Customer Service Representative** **Summary** The Customer Service Representative is responsible for providing customer assistance in stores by completing sales transactions, completing returns, and processing voids for associates; administering the Mystery Shop program and training programs; ensuring consistent application...
-
Customer Service Representative
3 hours ago
Milwaukee, Wisconsin, United States Trescal Full timeJob Title: Customer Service RepresentativeJob Summary:Trescal is a leading provider of calibration, repair, and asset services. We are seeking a highly skilled Customer Service Representative to join our team in Milwaukee, Wisconsin.Key Responsibilities:Prepare purchase requisitions, customer quotations, and estimates.Outsource customer equipment to external...