Leadership Team

2 weeks ago

Trenton, United States Chick-fil-A Full time
Description
At Chick-fil-A, Team Leaders are responsible for assisting the team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close; following established opening and closing procedures.

Responsibilities include:
  • Insures that Team Members follow recipes and systems to accurately prepare all orders.
  • Insures that Team Members are extremely accurate with weights and measurements for all recipe items.
  • Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
  • Insures that workstations are clean at all times.
  • Insures that cashiers follow cash handling procedures at all times.
  • Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
  • Insures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
  • Perform any of the tasks above as needed throughout shift.
  • Addresses guest issues that may arise.
  • Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
  • Communicates employee performance and policy/procedure violations to management for appropriate handling.
  • Strictly adheres to all Company policies and procedures.
A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:
  • Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
  • Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
  • Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
  • Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
  • It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
Requirements
  • Minimum 16+ years old
  • Previous customer service experience preferred
  • Hard-working
  • Team-oriented
  • Friendly
  • Honest
  • Great customer skills
  • Previous leadership experience preferred
  • High emotional intelligence skill


Company Information
We aspire to be the world's most caring company. We want people to feel cared for by what we do, not by what we say. Our Shared Vision is all about our actions, spirit to serve and a desire to leave things better than we found them. And we believe when we do this, we will win the hearts of others. Sandwich by sandwich, smile by smile, Chick-fil-A restaurant Operators and their Team Members model care in the way they serve Customers. We aspire to win Customer hearts every day by serving great food, fast and accurately, with genuine hospitality. In fact, in every interaction with the Chick-fil-A brand, Customers should experience a care so evident they also feel inspired to care for others. Care for Customers means Chick-fil-A gives them food worth sharing with others, simple joy to spread, quality time together and opportunities to serve local communities. It means we think of Customers first; in everything we do, we seek to be meaningful in their daily lives.

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