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Customer Relationship Representative

2 months ago

Irvine, United States Vortex Industries Full time

Job Type

Full-time

Description

Vortex is the leader in Doors/Security Products, Storefront Glass/Glazing, Access Controls and Material Handling Equipment for Commercial, Industrial and Retail Facilities. These products and services are in high demand for all private and public business sectors from Fortune 500 companies to small and emerging businesses. Our diverse list of products and services allows variety and different challenges every day at Customer's sites while providing solutions to keep them safe and efficient.

With our continued expansion and growth, we have an opportunity for a full-time Customer Relationship Representative at our Headquarters located in Irvine, CA.

The Customer Relations Representative will be an account manager on our National Accounts Team. This includes providing a positive customer experience, long-term solutions, creating a customer partnership, and representing Vortex Industries LLC with the highest levels of professionalism and courtesy in all interactions with the company's top customers.

  • Proactively delivers superior customer service in response to customer calls, correspondence, and e-mails.
  • Ensures customer's needs are understood and relays expectations to our Service Centers
  • Partners with local service centers as a liaison for national accounts.
  • Manages national account customers who have orders, need estimates, or require information about products/services.
  • As part of the team, you will answer incoming calls to help customers and service centers.
  • Ensures confidentiality and security of sensitive data.
  • Ensure constant communication with team members and customers.
  • Ensures accurate data entry into the customer accounts and databases.
  • Ensure timely completion of work through critical thinking skills, prioritization, and multitasking.
  • Prepares and presents quotes to national account customers including follow up.
Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, qualifications, competencies, abilities, and any physical demands if required. Physical demands are representative of those that must be met by an employee to successfully perform the essential requirements of this job.
  • Strong people and time management skills are required.
  • Excellent verbal and written communication skills are required; must be able to communicate effectively and professionally with customers and across all organizational levels.
  • Detail oriented, positive friendly customer service are key attributes.
  • Computer knowledge and skills, i.e., MS Office Suite - Word, Power Point and Excel is required.
  • Ability to maneuver through customer websites and portals.
  • Experience with MRP systems is beneficial.
  • Collaborative with a continuous improvement outlook.
  • Ability to build and maintain strong effective business relationships in a team-based environment.
  • This is a fast-paced environment and must have the ability to multi-task efficiently and adapt within a rapidly changing environment.
  • Flexible with high energy, able to handle multiple tasks smoothly.
  • Highly organized, detail-oriented, with attention to accuracy.
Required Experience/Education/Training/Certifications : To perform this job successfully, an individual must possess the outlined experience level, education, training, minimum years of experience, product, or industry knowledge plus any certifications to be considered.
  • High school diploma or General Education Degree required (GED).
  • One (1) - Three (3) years of customer service experience, or administrative background preferred.
  • B2C and experience with customer facing roles in retail, restaurant, hospitality is a plus.
  • Self-motivated and able to work with minimal supervision to meet deadlines.
Work Environment and Safety Equipment Required: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.
  • Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
  • Shift will be Monday - Friday 8:30am - 5:30pm.
  • Must have the ability to walk short distances.
  • Noise level is moderate in an office environment.

This position is located in Irvine and not a remote position.