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Customer Service Representative
1 month ago
Rapidly growing Golden Malted® is hiring a full-time Customer Service Representative at our South Bend, IN facility.
Golden Malted is the largest manufacturer and distributor of waffle irons, mix, and toppings to leading restaurants, hotels, colleges, and theme parks. The company provides a comprehensive turnkey waffle program to over 40,000 customer locations throughout North America and has been operating for over 85 years Our well-established geographic footprint provides coast to coast coverage in the U.S. and a global distribution partner network servicing customers across the U.S. and in ~45 countries.
Come join an expanding business and growing culture that offers reward and recognition for your effort, generously subsidized medical and dental benefits, 100% company-paid basic life insurance, paid time off, and a matching 401k plan from day one
Responsibilities Include
Receiving the Company's incoming calls primarily from customers and sales representatives to assist with orders, service, shipping, accounting, cross selling, and general product information questions. Call information is documented in a Microsoft Customer Relationship Management (CRM) system and followed up on to ensure all issues are resolved to the customer's satisfaction.
- Takes orders from customers and determine if product needs to be shipped or delivered by Sales Rep
- Directs incoming Company calls to the appropriate person or department
- Takes purchase order numbers when required
- Explains how our waffle programs work to potential new customers and enters any new leads into CRM
- Makes outbound sales and collection calls
- Communicates with sales reps and provides any requested assistance to them
- Provides various information to customers including invoice/statement copies, W9's, and account balances
- Assists customers with past due balances to reconcile account and takes credit card or ACH payments
- Sells the organization's products and/or services to established customers or new prospects via the telephone
- Solicits and maintains contact with current and prospect accounts
- Complete miscellaneous research, reports, emails, projects and tasks as requested
- Work Schedule: Monday-Friday 9:30am - 6:00pm in office
- Minimum of 3 years customer service experience including some cash handling training
- Advanced Microsoft Office knowledge
- Microsoft CRM, shipping, collections, inside sales, and previous call center experience a plus
- High School Diploma/GED or equivalent
- Excellent communication and problem solving skills
- Possess a pleasant phone voice
- Positive attitude
- Ability to multi-task
- Detail oriented
- Team player
- Enjoys working in a fast paced professional environment
- Ability to type, hear, see, speak English, read, and write.
By proceeding, I confirm
I am able to perform the essential functions as outlined with or without reasonable accommodation.
I understand that my job may change on a temporary or regular basis according to the needs of the business.
I have read this job description and I understand the job duties and responsibilities.
