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General Clerk III

1 month ago

Birmingham, United States Crossroads Talent Solutions Full time

Crossroads Talent Solutions, LLC (Crossroads) is a Small Business Administration (SBA) 8a Business Development participant, Department of Veterans Affairs Certified Veteran Owned Small Business (SDVOSB), and State of Maryland Department of Transportation Minority and Disadvantaged Owned Small Business. With over 20 years of professional experience in the military, government, and private sectors, Crossroads is dedicated to delivering high-quality solutions.

Position Overview:
We are seeking a dedicated General Clerk to support the Small Business Administration (SBA) office in Birmingham, Alabama. This role is primarily focused on handling inbound and outbound collection calls in a call center environment, with a significant emphasis on meeting call metrics. You will also provide support for various administrative tasks related to document conversion, destruction, records management, and mailroom functions.

Key Responsibilities:

  • Spend 90-95% of the day taking inbound calls and making outbound collection calls.
  • Achieve a minimum of 300 calls per week, with top performers completing up to 600 calls per week.
  • Assist with various administrative matters as needed.
  • Maintain and verify financial and other records, both manually and electronically.
  • Compile information and verify statistical reports for accuracy and completeness.
  • Handle and adjust complaints, escalating issues as necessary.
  • Provide direction and training to junior clerks to meet department requirements.
  • Adapt and interpret limited guides and manuals for task completion.
  • Meet and maintain production and quality goals.
  • Ensure compliance with all company safety regulations.
Qualifications:
  • High School Diploma or GED.
  • Minimum of 2 years of work experience, with at least 1 year in a related role.
  • Strong customer service experience.
  • Excellent verbal, written, and interpersonal skills.
  • Ability to work effectively as part of a team.
  • Proficiency in following Standard Operating Procedures and carrying out instructions.
  • Strong reading and keyboard skills.
  • Effective time-management skills.
  • Ability to maintain regular and punctual attendance.
  • Capability to concentrate on fine details, such as daily report reconciliation.
  • Ability to lift objects weighing up to 40 pounds repetitively.
  • Ability to push/pull and transport objects using assistive equipment repetitively.
  • Ability to obtain Public Trust security clearance prior to starting.

Why Crossroads?
Crossroads Talent Solutions, LLC is a Veteran-friendly employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Equal Opportunity Employer/Veteran/Disabled

If you are ready to make a difference and join a team that values your contributions, apply today to become a part of Crossroads Talent Solutions, LLC.