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Resident Engineer

3 months ago


Farmingdale, United States eTeam Full time

Title-Resident Engineer
Location – New York

Duration – 12+ Months

Pay rate – $60hr. on W2

JOB DESCRIPTION –

We are seeking an experienced Resident Engineer to provide dedicated on-site technical support and video conferencing expertise to one of our key accounts. Responsibilities include developing testing/validation processes, troubleshooting incidents, resolving issues, creating support documentation, training personnel, processing RMAs, assisting with deployments/upgrades, and maintaining asset management data.

Required Qualifications:

5+ years video conferencing experience with Poly products and third-party devices

Experience with Poly endpoints, Microsoft Teams, Poly CloudConnect, Clariti

4-5 years customer service experience in direct customer-facing role

Knowledge of H.320, H.323, SIP protocols

Strong problem-solving, documentation and training abilities

Poly certification (PVCE) or networking certification (WCNA, CCENT, Network+) preferred