Telecommunications Engineer

Under the general supervision of the Manager and within established hospital and department policies and procedures, perform a variety of hospital communication system duties. Designs, develops, implements, maintains, and enhances telecommunication networks, systems and equipment. Analyzes existing networks and equipment and identifies opportunities for improvement. Develops solutions that meet business requirements.
Education/Training:

• High school diploma required
• Bachelor's degree preferred
• Work experience of 4-10 years may be substituted in lieu of education

Licenses/Certification:

•N/A

Required Qualifications and Skills:

• 3+ years' experience with VoIP.
• Strong understanding of networking protocols, VoIP, wireless technologies, and telecommunication standards.
• Provision traditional analog services.
• Call Center Applications. Experience with NEC PBX, NEC voicemail platform a plus.
• Experience with SIP VoIP systems.
• Experience with troubleshooting VoIP/SIP issues independently and with vendor support.
• Some skills working with application data through spreadsheets, databases, and import/export tools for populating data or generating ad hoc reports.
• Familiarity with virtual machine environments
• Experience with CTI (Computer Telephony Integration) 5-7 years with the design and configuration of voice and data communications.
• Trouble shoot wired and wireless telephony equipment and troubleshooting networking equipment.
• Experience working within a change management system to communicate and coordinate changes with others that may impact successful outcomes when performing upgrades or other changes.
• Work requires moderate physical exertion including standing, crawling, and regular lifting of objects over 40 pounds.
• Participates in the system selection process, including needs assessment, RFP, and vendor selection.
• Integrating telecommunications services with could platforms for scalability and flexibility Knowledge of cloud enabled technologies a plus.
• Maintains inventory of equipment, supplies, and spare parts.
• Coordinate, review, and perform all add, move or changes of all Telephony equipment entered in Service Desk Ticketing system.
• Knowledge of emerging cloud enabled technologies a plus.

Preferred Qualifications and Skills:

• Works independently in the absence of supervision, self-motivated, analytical, and possessing excellent problem-solving and follow-through skills.
• Ability to work well with others in a fast-paced, dynamic environment.
• Initiative, good organizational skills, positive interpersonal communication skills and problem-solving skills.
• Knowledge of some programming on NEC and/lor phone system side

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AGE AND DIVERSITY RELATED CRITERIA: Consistently treats patients, colleagues and visitors with the dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics and cultures.

ABILITY TO FULFILL JOB EXPECTATIONS: Must have the ability to the perform essential functions of the position, including required work hours, locations and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the work place, and with or without reasonable accommodation.

PHYSICAL DEMANDS: Use hands to handle, control, or feel objects, tools, or controls. Stand to install or repair equipment. Climb ladders, scaffolds, or poles. Sit to work on small repair jobs. Bend or twist the body. Walk or run when working on outdoor lines. Use fingers or hands to grasp, move, or assemble small objects. See details of objects whether they are nearby or far away. Hold the arm and hand in one position or hold the hand steady while moving the arm. See differences between colors, shades, and brightness. Speak clearly so listeners can understand. Understand the speech of another person. Move two or more limbs together (for example, two arms, two legs, or one leg and one arm) while remaining in place. Make quick, precise adjustments to machine controls. Hear sounds and recognize the difference between them.

Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability.

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