Administrator, HR Support
4 weeks ago
Reporting to the Team Lead, HR Support Services in Loveland, CO the Administrator, HR Support Data Administrator is the first point of contact for all North America and Canada employees and HR colleagues by ServiceNow cases or Phone Support in relation to HR inquiries pertaining to HR Policies & Procedures, Pay, Benefits, Leaves and Retirement, liaising with Tier 2 or other HR Colleagues to help resolve or escalate complex issues. Responsible for the day to day Transactional and Data Entry work within the HR Shared Services Center (HRSSC) by providing accurate and timely support within agreed team SLA's and KPI's.
What you will do:
• Process high volumes of data transactions to support a variety of stakeholders.
• Support a variety of inquiries received by telephone or the case management system from Employees, Supervisors and HR colleagues in relation to HR or Payroll Policies and Processes
• Perform all job-event HR transactional and data changes accurately and efficiently.
• Provide guidance and support in relation to Benefit and Retirement questions, assist with enrollment and ensure that all appropriate paperwork and information is received. Support employees with password resets, walking through provider tools and help with technical issues where able (Only during Open Enrollment)
• Work with internal subject matter experts (SME's) and other departments to resolve questions and processing issues.
• Maintain effective and accurate information received into the HRSC via Service Now case management.
• Participate in HRSC projects or support other HR colleagues as required.
• Provide exceptional customer service to employees from a diverse organization that are seeking additional information relevant to HR Services or redirecting as appropriate.
• Achieve mastery of HRSC knowledge by engaging in cross training activities to upskill your ongoing personal knowledge and experience of all areas within the HRSSC group.
• Achieve a good understanding of HR policies and procedures to make administrative and procedural recommendations and exercise judgment on sensitive issues in alignment with corporate policy/regulations.
• Support the ongoing development and continuous improvement initiatives within the HR Solution Center by participating in activities such as the review and update of process documentation and team ways of working.
• Ensure that your work is managed effectively and efficiently through company systems and that you are adaptable and supportive of any new or changing technologies.
• Safeguard employee privacy where appropriate, including confidentiality and protection of sensitive information.
What you will bring:
Diploma, associate's degree or equivalent
1 year HR Support Services-Administrative experience preferred or similar work experience. Excellent communication skills, including the ability to write clearly and succinctly in a variety of communication settings and styles.
Customer-centric orientation
Ability to troubleshoot and respond to high volume employee inquiries by telephone or email.
Adaptability and patience with change, training, and case ambiguity.
Strong attention to detail and ability to maintain accuracy in a fast-paced environment. Proficient in Microsoft Office
Experience working in a multi-cultural HR Solution Center
SAP, SuccessFactors HR Master Data Experience, or other ERP Systems
SharePoint knowledge or HR Intranet understanding
Experience with Canadian and/or US HR data, business rules and legislative requirements
Understanding of State/Province pay regulations.
Experience utilizing Case Resolution/tracking Systems.
Demonstrates self-motivation, analytical, problem-solving skills, and initiative to achieve desired outcomes.
Wants to progress and develop further within a HR team.
Ability to manage multiple pieces of work simultaneously with strong results and goal orientation.
Excellent interpersonal and communication skills; comfortable working with multiple functions and in a multi-tasking, deadline oriented, team environment
Solution-oriented with demonstrated ability to collaborate and build strong relationships with key stakeholders, peers, and team members.
Willingness to continuously improve the performance of both oneself and the HRSC through continuous learning and self-development
Ability to be flexible in terms of working schedule, potential requirement to work overtime or weekends during peak activity periods.
HR Support position in Loveland, Colorado.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you
About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
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