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Administrator, HR Support
1 month ago
Responsibilities:
• Provide exceptional customer service to employees seeking additional information relevant to HR Services
• Process and manage a variety of inquiries received by telephone or the case management system related to HR or Payroll Policies and Processes
• Ensure accurate and efficient job-event HR transactional and data changes
• Offer guidance and support in relation to Benefit and Retirement questions, assist with enrollment, and ensure that all appropriate paperwork and information is received
• Collaborate with internal subject matter experts (SMEs) and other departments to resolve questions and processing issues
• Maintain effective and accurate information received into the HRSC via Service Now case management
• Participate in HRSC projects or support other HR colleagues as required
• Develop a good understanding of HR policies and procedures to make administrative and procedural recommendations
• Achieve mastery of HRSC knowledge by engaging in cross-training activities to upskill your ongoing personal knowledge and experience of all areas within the HRSSC group
• Support employees with password resets, walking through provider tools, and help with technical issues where able
• Review and analyze data for accuracy and completeness.• Possess strong customer service skills with an ability to handle queries and issues effectively
• Excellent communication skills, both verbal and written, to liaise with various stakeholders
• Proficiency in data entry and reporting, ensuring accuracy and attention to detail
• Experience in delivering training on procedures and policy matters to staff
• Knowledge of payroll review and processing, ensuring compliance with company policies
• Solid understanding of Human Resources (HR) Administration, including 'About Time' and 'Benefit Functions'
• Ability to troubleshoot technical issues related to HR data administration
• Experience in handling paperwork and maintaining regulation standards
• Proven track record of driving progress in a fast-paced environment
• Advanced communication skills for effective interaction with diverse stakeholders
• Ability to maintain strict confidentiality with sensitive HR information
• Experience in KPI Reporting and proficiency in Microsoft Office Suites
• Understanding of business process functions and ERP solutions
• Experience in HR case management, demonstrating problem-solving skills.