Front Desk Supervisor

6 days ago


Henrico, United States Charter Senior Living Full time

Organizational Structure:

Department: Operations

Reports To: General Manager

Supervision:Reservations Agents

Pay Structure: Paid Bi-weekly

Who are we looking for?

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us

Why Should You Work for Shamin Hotels?

Amazing Benefits In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more

Endless Opportunities With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.

Advancement We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family

How to Apply:

If you are passionate about hospitality and ready to embark on a rewarding career with Shamin Hotels, we want to hear from you Please apply here: https://shaminhotels.jobaline.com/

Enter the job title and location and apply

Position Overview:

As a Reservations Agent Supervisor, you will oversee a team of reservations agents, ensuring the efficient and effective handling of customer inquiries and reservations. You will be responsible for supervising daily operations, providing guidance and support to team members, and maintaining high standards of customer service and accuracy

Essential Job Functions:

Supervision: Provide leadership and direction to the reservations team, including training, coaching, and performance management.
Quality Assurance: Monitor the quality and accuracy of reservations processed by team members, ensuring adherence to company standards and policies.
Customer Service: Handle escalated customer inquiries or issues, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
Team Management: Schedule and allocate work assignments to optimize team performance and ensure adequate coverage during peak periods.
Training and Development: Conduct training sessions for new hires and ongoing training for existing team members to enhance their skills and knowledge.
Performance Evaluation: Conduct regular performance evaluations and provide feedback to team members, recognizing achievements and identifying areas for improvement.
Workflow Optimization: Identify opportunities to streamline processes and improve efficiency within the reservations department.
Communication: Foster open communication and collaboration within the team and with other departments to ensure smooth operations and excellent customer service.
Reporting: Generate reports on reservation activity, performance metrics, and customer feedback for management review.

Top Requirements:

Team Up: Be Golden, Collaborate and Help Others Succeed.
Own It: Be a role model, Embrace Responsibility and Keep Learning.
Passionately Serve: Be Positive, Care Deeply and Create Memories.

Qualifications:

Previous Experience: Proven experience in a reservations or customer service role, with at least 1 year of supervisory or leadership experience.
Customer Focus: Strong customer service orientation with a passion for delivering exceptional experiences to guests.
Leadership Skills: Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members to achieve goals.
Communication Skills: Clear and effective communication skills, both verbal and written, with the ability to communicate with team members and customers at all levels.
Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
Attention to Detail: High level of accuracy and attention to detail in processing reservations and reviewing team members' work.
Problem-Solving Ability: Strong problem-solving skills, with the ability to resolve issues quickly and effectively.
Computer Proficiency: Proficiency in using reservation systems, Microsoft Office Suite, and other relevant software applications.
Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
Join our team and lead a dynamic reservations department dedicated to providing outstanding service to our guests

About Us:

Founded in 1979, Shamin Hotels is an award-winning hospitality organization with over 9,000 rooms in 76 properties. It is recognized as the largest hotel owner and operator throughout Virginia, as well as one of the top ten hotel owners in the country. Deeply rooted at the forefront of the hospitality industry, Shamin Hotels has assembled a portfolio that spans multiple renowned brands, reflecting its commitment to developing experiential accommodations across many market segments while providing extraordinary experiences for a wide range of guests as well as growth opportunities for its associates. For additional information, please visit www.shaminhotels.com.

Apply Here: https://shaminhotels.jobaline.com/

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.



  • Henrico, United States Four Points by Sheraton Richmond Airport Full time

    We are looking for an experienced Front Desk Supervisor to assist the Front Office Manager in leading a team and providing great service and memorable experience to our guests. Benefits Health, dental and vision insurance (full-time employees) Paid Time Off (full-time and part-time employees) 401K plan with company match (full-time and part-time employees)...

  • Front Desk Supervisor

    5 months ago


    Henrico, United States Hyatt House Richmond - Short Pump Full time

    Job Summary: $18.00/HR The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3...

  • Front Desk Associate

    1 month ago


    Henrico, United States Gold's Gym International, Inc. Full time

    Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual will possess excellent customer service skills and the...

  • Front Desk Associate

    1 month ago


    Henrico, United States Gold's Gym International, Inc. Full time

    Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual will possess excellent customer service skills and the...


  • Henrico, United States Hyatt House Richmond - Short Pump Full time

    Job Summary: $15.00/HR Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive...

  • Dental Front Desk

    5 days ago


    Henrico, United States Virginia Family Dentistry Full time $17

    Virginia Family Dentistry is looking for a *Dental Front Desk Scheduler* to join our Short Pump location!You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.Pay is contingent on experience.If you are a team-player who loves providing quality patient care, please consider applying....


  • Henrico, United States Lowe's Companies, Inc. Full time

    Expand your career possibilities. Thank you for dedicating your time and talent to Lowe's. We want to give you more opportunities to learn and grow, so if you find a position you're interested in below, we encourage you to apply! Find Your Home to More Possibilities. What You Will Do All Lowe's associates deliver quality customer service while...

  • Front Desk Associate

    1 month ago


    Henrico, United States Hand & Stone - Chesterfield, Short Pump, & West End Full time

    Benefits: 401(k) 401(k) matching Bonus based on performance Dental insurance Employee discounts Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources ‪Hand & Stone Massage...

  • Front Desk Associate

    3 weeks ago


    Henrico, United States Hand & Stone - Chesterfield, Short Pump, & West End Full time

    Benefits: 401(k) 401(k) matching Bonus based on performance Dental insurance Employee discounts Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources ‪Hand & Stone Massage and Facial Spa on...

  • Front Desk Associate

    1 month ago


    Henrico, United States Hand & Stone Full time

    Are you looking for an exciting growth opportunity? Our philosophy is simple. Consistently deliver the highest quality professional massage and facial services at affordable prices seven days a week. Guests entering Hand & Stone Massage and Facial spa will be enveloped in soothing aromas and sounds while leaving behind the stress of deadlines and hectic...

  • Front Desk Associate

    4 weeks ago


    Henrico, United States Hand & Stone - Chesterfield, Short Pump, & West End Full time

    Benefits: 401(k) 401(k) matching Bonus based on performance Dental insurance Employee discounts Flexible schedule Free food & snacks Free uniforms Health insurance Paid time off Wellness resources Opportunity for advancement Training & development Vision insurance ...

  • Front Desk Associate

    4 weeks ago


    Henrico, United States Hand & Stone Full time

    Benefits: * 401(k) * 401(k) matching * Bonus based on performance * Dental insurance * Employee discounts * Flexible schedule * Free food & snacks * Free uniforms * Health insurance * Paid time off * Wellness resources * Opportunity for advancement * Training & development * Vision insurance Are you looking for an exciting growth opportunity? Our...


  • Henrico, United States Hand & Stone Full time

    Are you looking for an exciting growth opportunity? Our philosophy is simple. Consistently deliver the highest quality professional massage and facial services at affordable prices seven days a week. Guests entering Hand & Stone Massage and Facial spa will be enveloped in soothing aromas and sounds while leaving behind the stress of deadlines and hectic...


  • Henrico, United States Hand & Stone Full time

    Are you looking for an exciting growth opportunity? Our philosophy is simple. Consistently deliver the highest quality professional massage and facial services at affordable prices seven days a week. Guests entering Hand & Stone Massage and Facial spa will be enveloped in soothing aromas and sounds while leaving behind the stress of deadlines and hectic...

  • Front Desk Associate

    1 month ago


    Henrico, United States Hand & Stone Full time

    Benefits: * 401(k) * 401(k) matching * Bonus based on performance * Dental insurance * Employee discounts * Free food & snacks * Free uniforms * Health insurance * Opportunity for advancement * Paid time off * Training & development * Vision insurance * Wellness resources Hand & Stone Massage and Facial Spa on Parham Henrico, Virginia Are you looking for...

  • Front Desk Associate

    1 month ago


    Henrico, United States Hand & Stone - Chesterfield, Short Pump, & West End Full time

    Are you looking for an exciting growth opportunity? Our philosophy is simple. Consistently deliver the highest quality professional massage and facial services at affordable prices seven days a week. Guests entering Hand & Stone Massage and Facial spa will be enveloped in soothing aromas and sounds while leaving behind the stress of deadlines and hectic...


  • Henrico, United States Hand & Stone Full time

    Are you looking for an exciting growth opportunity? Our philosophy is simple. Consistently deliver the highest quality professional massage and facial services at affordable prices seven days a week. Guests entering Hand & Stone Massage and Facial spa will be enveloped in soothing aromas and sounds while leaving behind the stress of deadlines and hectic...


  • Henrico, United States Hand & Stone Full time

    Are you looking for an exciting growth opportunity? Our philosophy is simple. Consistently deliver the highest quality professional massage and facial services at affordable prices seven days a week. Guests entering Hand & Stone Massage and Facial spa will be enveloped in soothing aromas and sounds while leaving behind the stress of deadlines and hectic...

  • Front Desk Associate

    21 hours ago


    Henrico, United States Hand & Stone Full time

    Are you looking for an exciting growth opportunity?Our philosophy is simple. Consistently deliver the highest quality professional massage and facial services at affordable prices seven days a week. Guests entering Hand & Stone Massage and Facial spa will be enveloped in soothing aromas and sounds while leaving behind the stress of deadlines and hectic...


  • Henrico, United States Hand & Stone Full time

    Are you looking for an exciting growth opportunity? Our philosophy is simple. Consistently deliver the highest quality professional massage and facial services at affordable prices seven days a week. Guests entering Hand & Stone Massage and Facial spa will be enveloped in soothing aromas and sounds while leaving behind the stress of deadlines and hectic...