Supervisor, Scheduling

4 weeks ago

Monterey Park, United States AltaMed Health Services Full time
Work Boldly. Live Brilliantly.

At AltaMed, we don't just serve our communities, we are part of them. We have raised the expectations of what a community clinic can deliver because we think quality care is for everyone. And, we are determined to provide it no matter the challenges because this is more than a job. It's the calling of our lives and it compels us to keep moving forward.

Job Overview

The Scheduling Supervisor is responsible for the direct supervision of the Centralized Scheduling Coordinators and Transportation Coordinators, and will lead by example in meeting the expectations of PACE participants. This position is responsible for ensuring that the ready-to-schedule work queues of the team is accountable for are managed, and that the appointment scheduling and end-of-day processes are followed. The Scheduling Supervisor assists with the daily scheduling functions to effectively process pre-authorization requests and approved referrals. This position requires various supervisory duties requiring excellent organizational and leadership skills, which include reviewing performance metrics/scorecards, compliance to urgent and routine appointment turnaround times, and regular review of reports related to scheduling specialty appointments.

Minimum Requirements

1. High School graduate or equivalent. Bachelor's degree in a related field preferred.

2. Minimum of one (1) year experience in supervisor or management position in healthcare or related field required.

3. Experience in process or quality improvement projects or activities preferred.

4. Knowledge of healthcare software programs/systems (EHR, Epic, Connect) preferred.

Benefits & Career Development
  • Medical, Dental and Vision insurance
  • 403(b) Retirement savings plans with employer matching contributions
  • Flexible Spending Accounts
  • Commuter Flexible Spending
  • Career Advancement & Development opportunities
  • Paid Time Off & Holidays
  • Paid CME Days
  • Malpractice insurance and tail coverage
  • Tuition Reimbursement Program
  • Corporate Employee Discounts
  • Employee Referral Bonus Program
  • Pet Care Insurance

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